Job Description
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Aware Super
Your SUPER career starts here
As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.
Sound good? Learn more about us and what we do at aware.com.au
Your New Role
As a Claims (Protect) Technical Consultant, you’ll be a trusted technical specialist within the Protect team, acting as a trustee delegate for claims decisions and payments. You’ll manage complex and escalated claims end‑to‑end, provide expert advice on insurance and legislative matters, and support the broader team through technical leadership and capability uplift. This role reports to the Technical Manager, Protect and works closely with internal stakeholders including Legal, Compliance, Complaints, Member Advisers and external insurers, advisers and legal representatives.
This role is a 12month Max Term contract opportunity
Some responsibilities include:
Manage and resolve complex, escalated or disputed claims across TPD, Income Protection, Death and Terminal Illness (insured and uninsured), with a particular focus on Death benefit matters;
Provide expert technical advice and case management for complaints, disputes, AFCA matters and litigated claims;
Review, challenge and influence insurer decisions to ensure fair member outcomes;
Prepare submissions and present matters to the Complaints & Disputes Executive Panel;
Represent the Trustee at AFCA conciliation conferences;
Interpret and apply insurance policies, legislation and regulatory requirements;
Deliver technical coaching and training to uplift capability across the Protect team;
Identify continuous improvement opportunities using operational excellence tools; and
Build strong relationships with members, beneficiaries, advisers and stakeholders while modelling a Members First approach.
How do you exceed our expectations?
The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple.
Proven experience managing complex life insurance claims within superannuation or insurance;
Certificate IV in Superannuation (ASFA 100) or Diploma of Superannuation Administration;
RG146 compliance is preferred and Insurance or related qualifications are advantageous;
Demonstrated experience handling disputed claims, complaints and AFCA matters, particularly relating to death benefit claims;
Strong knowledge of insurance policy interpretation, claims liability and regulatory obligations;
Experience preparing technical papers, submissions and evidence to support Trustee decisions;
Ability to work autonomously while collaborating effectively across diverse stakeholder groups; and
You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.
Employee Experience
We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.
Why you’ll love working at Aware Super:
Have a super impact: You’ll think big and care deeply to help more Australians live their best lives in retirement.
Be part of something super unique: You’ll work to reshape super and retirement. We’ll invest in your growth and give you the opportunity to work on career-defining projects.
Work with super humans: You’ll work hard and innovate, but also have some fun along the way.
Feel super cared for: We’ll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.
The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.
Aware Super
Your SUPER career starts here
As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.
Sound good? Learn more about us and what we do at aware.com.au
Your New Role
As a Claims (Protect) Technical Consultant, you’ll be a trusted technical specialist within the Protect team, acting as a trustee delegate for claims decisions and payments. You’ll manage complex and escalated claims end‑to‑end, provide expert advice on insurance and legislative matters, and support the broader team through technical leadership and capability uplift. This role reports to the Technical Manager, Protect and works closely with internal stakeholders including Legal, Compliance, Complaints, Member Advisers and external insurers, advisers and legal representatives.
This role is a 12month Max Term contract opportunity
Some responsibilities include:
Manage and resolve complex, escalated or disputed claims across TPD, Income Protection, Death and Terminal Illness (insured and uninsured), with a particular focus on Death benefit matters;
Provide expert technical advice and case management for complaints, disputes, AFCA matters and litigated claims;
Review, challenge and influence insurer decisions to ensure fair member outcomes;
Prepare submissions and present matters to the Complaints & Disputes Executive Panel;
Represent the Trustee at AFCA conciliation conferences;
Interpret and apply insurance policies, legislation and regulatory requirements;
Deliver technical coaching and training to uplift capability across the Protect team;
Identify continuous improvement opportunities using operational excellence tools; and
Build strong relationships with members, beneficiaries, advisers and stakeholders while modelling a Members First approach.
How do you exceed our expectations?
The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple.
Proven experience managing complex life insurance claims within superannuation or insurance;
Certificate IV in Superannuation (ASFA 100) or Diploma of Superannuation Administration;
RG146 compliance is preferred and Insurance or related qualifications are advantageous;
Demonstrated experience handling disputed claims, complaints and AFCA matters, particularly relating to death benefit claims;
Strong knowledge of insurance policy interpretation, claims liability and regulatory obligations;
Experience preparing technical papers, submissions and evidence to support Trustee decisions;
Ability to work autonomously while collaborating effectively across diverse stakeholder groups; and
You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.
Employee Experience
We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.
Why you’ll love working at Aware Super:
Have a super impact: You’ll think big and care deeply to help more Australians live their best lives in retirement.
Be part of something super unique: You’ll work to reshape super and retirement. We’ll invest in your growth and give you the opportunity to work on career-defining projects.
Work with super humans: You’ll work hard and innovate, but also have some fun along the way.
Feel super cared for: We’ll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.
The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.
💡 Quick Summary
Seeking a career-building opportunity? The Claims (Protect) Technical Consultant position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.