Claims Service Representative

Full job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The claims service representative is responsible for obtaining first notice of loss reports for auto and property claims. The individual handles customer questions on process, policies, and next steps, and updates claim information.

Key Responsibilities

May schedule inspections, send out mitigation vendors or contractors to customer property or set up housing arrangements as needed

Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards

Receives, screens, and routes incoming telephone calls and other electronic correspondence

Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers

Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)

Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing

Education

High School Diploma or GED (Preferred)

Experience

0-2 years experience (Preferred)

Supervisory Responsibilities

This job does not have supervisory duties.

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