Claims Specialist
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Wellington Central, Wellington
Customer Service - Call Centre (Call Centre & Customer Service)
Full time
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Posted 7h ago

Claims Specialist

We are looking for a proactive individual to join our Regional Claims team. Ideally you will have experience from within the industry that you can bring with you to this role, otherwise you will be part of a team with expert professionals where you will be able to learn, grown and develop from their experience.

Some of your responsibilities will include

Being a front-line point of contact for our corporate clients and looking after any enquiries related to claims they might have
Liaison between our clients, the insurers, legal advisers, and other related stakeholders
Preparation of accurate and concise claim records for brokers
Processing of legal fees and monitoring reserves
General administration and record maintenance

What makes working at Aon Aotearoa New Zealand different

As a Claims Specialist you will have the opportunity to collaborate with other professionals both within and externally to the organisation
Your valued contributions will play a key part in the delivery of our Risk and Broking services to our corporate clients
With our commitment to your development, this career pathway opens development into other areas within our Commercial Risk line of business
You will have access to a range of benefits that we hope will make an impact on your life when and where it matters most including access to a range of subsidised insurance coverage – Life, Income and Trauma, Partially Subsidised Southern Cross Health Insurance, access to extensive Wellbeing programmes, and a reward leave programme

Skills and experience that will lead to success

Ideally you will come from a Claims background, otherwise experience from a customer or solution driven environment with strong administrative aspects to the role from within a corporate setting would be well suited to the role
Call Centre or phone based experience highly regarded
A customer first mentality along with being a proactive problem solver
You’ll be a natural communicator who understands how to tailor to the situation, whether it be face to face, over the phone or through written correspondence
You’ll be a motivated self-starter who once up and running is able to work with a level of autonomy
Strong organisational skills and the ability to prioritise your work
Outstanding written and verbal communication skills
Confidence using the usual suit of Office Products, but also the ability to pick up new systems

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.
We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [email protected]

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
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