Job Description
$70,000 - $85,000 + Super | Full Time Role
Structured onboarding and training + career progression
Blended field and WFH role with a family-owned national company
Lead a local team in Moreton Bay. Drive real results. Build a career in operations management.
Maid2Match is a family-owned company started by the Schulz brothers whose first client was their parents.
Fast forward 11 years, Toby and Jason still own and operate the business and we've grown into a leading national cleaning provider, making a real impact on our clients' lives every day. We service private, NDIS and DVA clients across Australia.
In this role you won't be a middle manager hidden in an office, and you won't be cleaning homes yourself. You'll be the leader of your local Field Unit, managing a team of permanent employee Field Staff (cleaners), owning the performance of your area, and working directly with your Division Manager and the broader leadership team to grow completed services, recruit and develop people, and deliver a 5-star experience for our clients.
The Role:
As the Cleaning Operations Team Leader you are responsible for the performance, engagement and growth of your Field Unit. This is an operational leadership role, not a hands-on cleaning position. You will manage the services your team performs, not carry your own client list.
Lead and develop a team of Field Staff through regular 1:1s, coaching and performance conversations
Recruit and onboard new team members into your unit
Deliver hands-on training and support in the field when your team needs it
Optimise schedules for performance and labour margin
Monitor and improve key metrics month on month
Handle client feedback - both positive and negative - promptly and professionally
Be physically present with your team and clients throughout the week
This is a blended role. Expect to spend around 60% of your week out in the field meeting with your team, clients and new recruits, and 40% working from home on planning, reporting and communication.
We do not have permanent office spaces; you'll work from home, cafes and meeting spaces.
During your first few weeks, you'll spend time alongside experienced team members in the field to understand exactly how our services work. This is about learning the operation you'll manage, not becoming a solo cleaner.
This role is for you if you:
Have management or supervisory experience (cleaning experience is not required)
Are organised and structured; you run your week, your week doesn't run you
Communicate proactively, especially when you need support or have made a mistake
Take ownership of problems rather than waiting to be told what to do
Want to be out in the field with your team, not sitting behind a computer all day
Can handle a high volume of feedback and issues without taking them personally
Are driven by growth and results, not just keeping things steady
Ask lots of questions and want to learn quickly
Take pride in your work and genuinely care about doing it well
This role is not for you if you:
Want a purely work-from-home or desk-based role
Want to be cleaning homes full-time
Avoid difficult conversations or hope problems will sort themselves out
Prefer to stay under the radar rather than put your hand up when something's wrong
Get discouraged by negative feedback or a fast-paced, high-volume environment like domestic cleaning
Are looking for a short-term role rather than a career you can grow into
What you'll receive:
$70,000 – $85,000 salary + Superannuation
Company laptop
Structured onboarding and leadership training program
Quarterly and annual in-person strategy days
Opportunity for career progression into Division-level leadership and beyond
Direct visibility on business metrics - you will see the results of your work, not guess whether you made an impact
What to expect in this industry:
We'll be straight with you. This is a high-tempo role in a high-volume industry. You'll deal with client feedback, staff challenges and operational problems daily. There is recruiting to meet our client demand, ongoing staff development, and constant feedback from our clients. That's the nature of domestic cleaning at scale.
This is very different from a corporate office management role or a retail manager role where external feedback is less frequent. If you're someone who thrives on being busy, solving problems, and pushing forward despite the noise, you'll do well here.
Our Culture & Values:
We're a family-owned business that has grown because we care about how we operate, not just what we achieve. A few things that matter a lot to us:
We do what we say we're going to do, when we say we're going to do it
We understand that small details are huge
We move with speed, but not haste
We aim for outstanding outcomes, not good enough
We care about our customers and our teammates
We operate like a professional team. Everyone has a role to play, expectations are clear, and support is always there but accountability matters too. If you like structure, clarity, and being trusted to do your job well, you'll fit in here.
Click Apply Now to start your Maid2Match journey. #M2M
Structured onboarding and training + career progression
Blended field and WFH role with a family-owned national company
Lead a local team in Moreton Bay. Drive real results. Build a career in operations management.
Maid2Match is a family-owned company started by the Schulz brothers whose first client was their parents.
Fast forward 11 years, Toby and Jason still own and operate the business and we've grown into a leading national cleaning provider, making a real impact on our clients' lives every day. We service private, NDIS and DVA clients across Australia.
In this role you won't be a middle manager hidden in an office, and you won't be cleaning homes yourself. You'll be the leader of your local Field Unit, managing a team of permanent employee Field Staff (cleaners), owning the performance of your area, and working directly with your Division Manager and the broader leadership team to grow completed services, recruit and develop people, and deliver a 5-star experience for our clients.
The Role:
As the Cleaning Operations Team Leader you are responsible for the performance, engagement and growth of your Field Unit. This is an operational leadership role, not a hands-on cleaning position. You will manage the services your team performs, not carry your own client list.
Lead and develop a team of Field Staff through regular 1:1s, coaching and performance conversations
Recruit and onboard new team members into your unit
Deliver hands-on training and support in the field when your team needs it
Optimise schedules for performance and labour margin
Monitor and improve key metrics month on month
Handle client feedback - both positive and negative - promptly and professionally
Be physically present with your team and clients throughout the week
This is a blended role. Expect to spend around 60% of your week out in the field meeting with your team, clients and new recruits, and 40% working from home on planning, reporting and communication.
We do not have permanent office spaces; you'll work from home, cafes and meeting spaces.
During your first few weeks, you'll spend time alongside experienced team members in the field to understand exactly how our services work. This is about learning the operation you'll manage, not becoming a solo cleaner.
This role is for you if you:
Have management or supervisory experience (cleaning experience is not required)
Are organised and structured; you run your week, your week doesn't run you
Communicate proactively, especially when you need support or have made a mistake
Take ownership of problems rather than waiting to be told what to do
Want to be out in the field with your team, not sitting behind a computer all day
Can handle a high volume of feedback and issues without taking them personally
Are driven by growth and results, not just keeping things steady
Ask lots of questions and want to learn quickly
Take pride in your work and genuinely care about doing it well
This role is not for you if you:
Want a purely work-from-home or desk-based role
Want to be cleaning homes full-time
Avoid difficult conversations or hope problems will sort themselves out
Prefer to stay under the radar rather than put your hand up when something's wrong
Get discouraged by negative feedback or a fast-paced, high-volume environment like domestic cleaning
Are looking for a short-term role rather than a career you can grow into
What you'll receive:
$70,000 – $85,000 salary + Superannuation
Company laptop
Structured onboarding and leadership training program
Quarterly and annual in-person strategy days
Opportunity for career progression into Division-level leadership and beyond
Direct visibility on business metrics - you will see the results of your work, not guess whether you made an impact
What to expect in this industry:
We'll be straight with you. This is a high-tempo role in a high-volume industry. You'll deal with client feedback, staff challenges and operational problems daily. There is recruiting to meet our client demand, ongoing staff development, and constant feedback from our clients. That's the nature of domestic cleaning at scale.
This is very different from a corporate office management role or a retail manager role where external feedback is less frequent. If you're someone who thrives on being busy, solving problems, and pushing forward despite the noise, you'll do well here.
Our Culture & Values:
We're a family-owned business that has grown because we care about how we operate, not just what we achieve. A few things that matter a lot to us:
We do what we say we're going to do, when we say we're going to do it
We understand that small details are huge
We move with speed, but not haste
We aim for outstanding outcomes, not good enough
We care about our customers and our teammates
We operate like a professional team. Everyone has a role to play, expectations are clear, and support is always there but accountability matters too. If you like structure, clarity, and being trusted to do your job well, you'll fit in here.
Click Apply Now to start your Maid2Match journey. #M2M
💡 Quick Summary
Seeking a career-building opportunity? The Cleaning Operations Team Leader position is now open for candidates interested in the Housekeeping Jobs sector. This role in Morayfield offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Housekeeping Jobs is a plus.
