Clearance Support Agent - MEL GTW (BIO)

Job details

Here’s how the job details align with your profile.

Job type

Full-time

Shift and schedule

Monday to Friday

Location

Mascot NSW

Benefits

Pulled from the full job description

Long service benefits

Travel reimbursement

Parental leave

Employee assistance program

Full job description

Wonder what’s it like to work for the best? We have been delivering the world to Australia since 1972, now we want to deliver you an adventurous career, that will bring you to new HEIGHTS!

HOW DO WE RECOGNISE YOU?

$200 yearly health and well-being allowance

$500 yearly international travel allowance

Long service awards, recognition events and monetary prizes

Access to internal employee perks & benefits discounts

12 weeks paid parental leave (continuation of superannuation payments)

Inclusive culture with employee-led diversity groups

EAP for you and your immediate family

WHAT WILL YOU BE DOING?

Communicate with customers regarding clearance requirements and resolve discrepancies to ensure successful shipment clearance

Work with customers to gather necessary shipment information and documents when existing data is insufficient

Ensure shipment records meet regulatory standards by validating and correcting data elements

Coordinate and facilitate shipment inspections as needed

Maintain timely contact with customers through various communication channels, assisting with both pre- and post-clearance issues

This role consists of approximately 80% document handling and 20% manual handling

This is a permanent full-time position, requiring 38 hours per week from Monday to Friday, 8:00am to 4:00pm

Please note this role is based in MEL

WHAT CAN YOU BRING?

Team Player - Collaborate effectively with colleagues

Positive Energy - Foster a motivating and uplifting work environment.

Problem-Solving Skills -Demonstrate strong decision-making abilities

Communication Skill -Exhibit excellent written and verbal communication

Analytical Skills -Proficient in reporting, data analysis, and Microsoft Office

Attention to Detail -Maintain high standards in all tasks

DHL Express is an equal opportunity employer committed to fostering a diverse and inclusive culture. We do not discriminate on the basis of race, colour, sex, ****** orientation, age, physical or mental disability, marital status, family or carer’s responsibilities, pregnancy, religion, political opinion, national extraction or social origin. Accordingly, we encourage applications from people of diverse backgrounds.

If you do require a reasonable adjustment during the recruitment process, please contact us via email on recruiting_au@dhl.com.

CONNECTING PEOPLE. IMPROVING LIVES.