Client Account Manager

Designation : Client Account Manager

Location: Mumbai, Malad

CTC: 11Lakh

ACCOUNTABILITIES

· Develop and maintain professional relations with the Client, to ensure smooth operational service levels are met and client satisfaction is achieved.

· Implement and monitor team performance metrics & creating reports.

· Coordinate with the Stakeholders to ensure everything is streamlined and ensure smooth work process.

· Arrange trainings and ensure they perform the best.

· Travel to cities to meet the Client and visit Marketing companies to ensure better results.

· Responsible for timeliness and accuracy of reports sent by Client a

· Pay strict attention to detail & analyze reports to ensure the same is cascaded to all concerned.

· Prepare reports & Analyze data for senior management.

· Supervise and coordinate with team members to ensure all deadlines are adhered.

· Operate & liaison as the lead point for all clients and marketing companies.

· Demonstrate management skills such as leadership, planning and organization.

· To bring in innovative ideas and optimize processes to ensure faster and reliable growth.

· Create and manage growth and operations strategy and act as an interface with the between the client and the MC’s.

· Develop new ideas for future offerings with the mission to develop business, being close to the market.

· Implement strong process and drive efficiency to deliver consistency and reliability - day in day out.

Knowledge on drafting service level agreements & client contract

QUALIFICATION

· Graduate in any discipline

· Master degree will be an added Advantage

JOB KNOWLEDGE, SKILLS & EXPERIENCE

· Should have 5-6 years of experience in handling Operation process

· Leadership experience is required

· Knowledge of Microsoft Office

· Good Communication & people skills

· Organizational/Multitasking Skills

KEY RELATIONSHIPS/ CUSTOMERS

· Marketing companies

· Clients