Job Description
Job Title: Client Care Assistant
Salary: £26,22+.84 per annum
Location: Village Vet, Potters Bar/St Albans
Job Type: Full-time, Permanent
Hours: 42 Hours per week. Flexible shift patterns that vary between 08:00am and 8:00pm including weekend working.
An opportunity has arisen to join our fantastic team at our St Albans Hospital team as a Client Care Assistant.
You will be responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us.
This role is fast-paced, high-pressured but fun, with no working day the same. We pride ourselves on providing the best standard of care to both our long-standing and new clients, always ensuring we are personal, professional, and empathetic.
Our front-of-house teams are the face and voice of our business therefore, this role is extremely valued within the hospital team.
Your role and responsibilities
• Liaising with clients and the clinical team to ensure effective customer service
• Completing various administrative duties for the clinical team and the business
• Promoting our fantastic Pet Healthcare Plan
• Meeting and greeting clients with an effortless smile
• Booking appointments and diary management
• Managing telephone and email enquiries
• Taking payment for services and products
• Managing cash, stock and client accounts
• Opening and closing the practice.
• Assisting vets when limited staff
• Various administrative duties such as:
-Pet travel scheme paperwork / AHCs
-Post op calls and Pre-op texts
-Maintaining consult rooms
-Uploading /printing lab results
-Scanning paperwork
-Meds collections texts
-Inputting stock take (every 3 months)
-Some restraining to help vets when limited staff
Key Skills and Experience
• Experience in a Reception or customer service role
• IT skills – confident in the use of Word, Excel and Outlook as a minimum
• Excellent telephone and face-to-face communication skills
• The ability to stay focused under pressure and to multitask
• Flexibility to work on a rota basis
Benefits
• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme
About Us
We are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.
Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.
To apply, please complete the quick application form below submitting your CV and cover letter. For more information, please contact Katie Knight on katie.knight@linnaeusgroup.co.uk
Salary: £26,22+.84 per annum
Location: Village Vet, Potters Bar/St Albans
Job Type: Full-time, Permanent
Hours: 42 Hours per week. Flexible shift patterns that vary between 08:00am and 8:00pm including weekend working.
An opportunity has arisen to join our fantastic team at our St Albans Hospital team as a Client Care Assistant.
You will be responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us.
This role is fast-paced, high-pressured but fun, with no working day the same. We pride ourselves on providing the best standard of care to both our long-standing and new clients, always ensuring we are personal, professional, and empathetic.
Our front-of-house teams are the face and voice of our business therefore, this role is extremely valued within the hospital team.
Your role and responsibilities
• Liaising with clients and the clinical team to ensure effective customer service
• Completing various administrative duties for the clinical team and the business
• Promoting our fantastic Pet Healthcare Plan
• Meeting and greeting clients with an effortless smile
• Booking appointments and diary management
• Managing telephone and email enquiries
• Taking payment for services and products
• Managing cash, stock and client accounts
• Opening and closing the practice.
• Assisting vets when limited staff
• Various administrative duties such as:
-Pet travel scheme paperwork / AHCs
-Post op calls and Pre-op texts
-Maintaining consult rooms
-Uploading /printing lab results
-Scanning paperwork
-Meds collections texts
-Inputting stock take (every 3 months)
-Some restraining to help vets when limited staff
Key Skills and Experience
• Experience in a Reception or customer service role
• IT skills – confident in the use of Word, Excel and Outlook as a minimum
• Excellent telephone and face-to-face communication skills
• The ability to stay focused under pressure and to multitask
• Flexibility to work on a rota basis
Benefits
• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme
About Us
We are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.
Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.
To apply, please complete the quick application form below submitting your CV and cover letter. For more information, please contact Katie Knight on katie.knight@linnaeusgroup.co.uk
💡 Quick Summary
Seeking a career-building opportunity? The Client Care Assistant position is now open for candidates interested in the Health Jobs sector. This role in City of London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
