Job Description
Client Care Coordinator (Call Centre) — Dand Vet Clinics
Dand Vet Clinics is seeking a highly skilled Client Care Coordinator to support our growing clinic in a call centre–focused, on-site role.
This position is ideal for someone with exceptional communication skills, strong veterinary triaging ability, and a genuine passion for veterinary medicine. Experience in a veterinary clinic — particularly in emergency or high-volume front desk environments — is considered a strong asset.
As the first point of contact for our clinics, you will play a critical role in guiding clients, assessing urgency, and ensuring each patient and owner is supported with clarity, empathy, and professionalism.
We are a privately owned, community-driven group of clinics that places a high value on relationships - with our clients, our patients, and each other. Delivering an exceptional client experience is at the core of everything we do.
This role offers meaningful opportunity for growth as we continue to expand and strengthen our network.
What you bring:
Strong communication and active listening skills
Ability to triage calls and prioritize patient needs
Confidence in a fast-paced, high-volume environment
A relationship-driven mindset with a focus on client experience
Veterinary clinic or emergency front desk experience (required)
What we offer:
A collaborative, team-first environment
Opportunities for growth within a locally owned network
The ability to make a direct impact on patient care and client experience
A workplace grounded in purpose, community, and connection
Job Types: Full-time, Permanent
Pay: From $22.00 per hour
Benefits:
Dental care
Extended health care
On-site parking
Paid time off
Work Location: In person
Dand Vet Clinics is seeking a highly skilled Client Care Coordinator to support our growing clinic in a call centre–focused, on-site role.
This position is ideal for someone with exceptional communication skills, strong veterinary triaging ability, and a genuine passion for veterinary medicine. Experience in a veterinary clinic — particularly in emergency or high-volume front desk environments — is considered a strong asset.
As the first point of contact for our clinics, you will play a critical role in guiding clients, assessing urgency, and ensuring each patient and owner is supported with clarity, empathy, and professionalism.
We are a privately owned, community-driven group of clinics that places a high value on relationships - with our clients, our patients, and each other. Delivering an exceptional client experience is at the core of everything we do.
This role offers meaningful opportunity for growth as we continue to expand and strengthen our network.
What you bring:
Strong communication and active listening skills
Ability to triage calls and prioritize patient needs
Confidence in a fast-paced, high-volume environment
A relationship-driven mindset with a focus on client experience
Veterinary clinic or emergency front desk experience (required)
What we offer:
A collaborative, team-first environment
Opportunities for growth within a locally owned network
The ability to make a direct impact on patient care and client experience
A workplace grounded in purpose, community, and connection
Job Types: Full-time, Permanent
Pay: From $22.00 per hour
Benefits:
Dental care
Extended health care
On-site parking
Paid time off
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Client Care Coordinator - Call Centre position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Calgary offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.
