Job Description
Who we are
In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
Darlinghurst, Australia
Client Care Representative | Clinical Administration - Darlinghurst
160950
Love interacting with people and providing 5-star client service?
Have an eye for detail and enjoy keeping essential admin processes running smoothly?
Want to make a difference in people's lives and work in a role with purpose and potential?
We have an exciting opportunity for a dedicated and hands-on Client Care/Admin professional at our busy hearing clinic in Darlinghurst, located inside St Vincent's Hospital.
You will play an important role within our business providing exceptional service to our predominantly older clientele as their first point of contact and helping them manage their hearing health in this diverse client facing role. Full training and ongoing support provided.
This is a permanent role, working 5 days per week Monday to Friday, 9:00am to 5:00pm.
We're seeking someone who is eager to grow with us and build a long-term career.
Who are we?
Neurosensory is a complete hearing health care company, with 24 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.
We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!
What will you be doing?
As a Client Care Representative, you will provide an exceptional level of service to our clients and play an integral role in the day-to-day functions of the clinic. You'll be working as part of a fun and professional team dedicated to enriching the lives of our clients. Your responsibilities will include:
Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients
Greeting clients at the clinic and updating client records
Assisting with client and doctor enquiries
Answering clinic phone calls and emails
Providing basic troubleshooting and servicing for hearing devices
Accurate billing of appointments
Other general office duties
What do you need to be successful in this role?
A passion for delivering an amazing client experience
Excellent verbal and written communication skills and lots of patience
Demonstrated experience working within a team environment
Demonstrated judgement and advanced skills in the delivery of administrative services
Excellent computer skills
A warm, collaborative, can-do attitude
Excellent problem solving skills
Willingness to travel between our Ballina and Lismore clinics, including providing sick leave and annual leave coverage across both locations as required.
Why work with us?
Competitive remuneration package
Salary packaging options
Paid parental leave
Birthday Leave
Generous employee discounts on Sonova Products for yourself and your family
Ongoing training and support to help you grow and excel in your career
Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
Online Wellbeing Centre & Employee Assistance Program (EAP)
Access to the LinkedIn Learning Platform
A values driven and people-centered culture
Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
A genuinely rewarding role with purpose and meaning
Sounds interesting?
If you feel that this opportunity is right for you, we would love to hear from you!
#Neurosensory #LI-AK2
Sonova is an equal opportunity employer
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, ****** orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.
Darlinghurst, Australia
Client Care Representative | Clinical Administration - Darlinghurst
160950
Love interacting with people and providing 5-star client service?
Have an eye for detail and enjoy keeping essential admin processes running smoothly?
Want to make a difference in people's lives and work in a role with purpose and potential?
We have an exciting opportunity for a dedicated and hands-on Client Care/Admin professional at our busy hearing clinic in Darlinghurst, located inside St Vincent's Hospital.
You will play an important role within our business providing exceptional service to our predominantly older clientele as their first point of contact and helping them manage their hearing health in this diverse client facing role. Full training and ongoing support provided.
This is a permanent role, working 5 days per week Monday to Friday, 9:00am to 5:00pm.
We're seeking someone who is eager to grow with us and build a long-term career.
Who are we?
Neurosensory is a complete hearing health care company, with 24 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.
We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!
What will you be doing?
As a Client Care Representative, you will provide an exceptional level of service to our clients and play an integral role in the day-to-day functions of the clinic. You'll be working as part of a fun and professional team dedicated to enriching the lives of our clients. Your responsibilities will include:
Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients
Greeting clients at the clinic and updating client records
Assisting with client and doctor enquiries
Answering clinic phone calls and emails
Providing basic troubleshooting and servicing for hearing devices
Accurate billing of appointments
Other general office duties
What do you need to be successful in this role?
A passion for delivering an amazing client experience
Excellent verbal and written communication skills and lots of patience
Demonstrated experience working within a team environment
Demonstrated judgement and advanced skills in the delivery of administrative services
Excellent computer skills
A warm, collaborative, can-do attitude
Excellent problem solving skills
Willingness to travel between our Ballina and Lismore clinics, including providing sick leave and annual leave coverage across both locations as required.
Why work with us?
Competitive remuneration package
Salary packaging options
Paid parental leave
Birthday Leave
Generous employee discounts on Sonova Products for yourself and your family
Ongoing training and support to help you grow and excel in your career
Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
Online Wellbeing Centre & Employee Assistance Program (EAP)
Access to the LinkedIn Learning Platform
A values driven and people-centered culture
Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
A genuinely rewarding role with purpose and meaning
Sounds interesting?
If you feel that this opportunity is right for you, we would love to hear from you!
#Neurosensory #LI-AK2
Sonova is an equal opportunity employer
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, ****** orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
💡 Quick Summary
Seeking a career-building opportunity? The Client Care Representative | Clinical Administration position is now open for candidates interested in the Health Jobs sector. This role in Darlinghurst offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
