Client Connect Specialist
About Remedy
Remedy Healthcare is a leading provider of integrated healthcare for those who choose to live and age well at home. Our experienced team, work together to deliver high quality healthcare services, to everyday Australians. With services tailored for in home, community, virtual and Telehealth settings. At Remedy Healthcare we partner with Australian Unity so we can better support our customers and deliver high quality safe care in the comfort of the customers’ home.
Our Opportunity to you
The Client Connect Specialist sits within the Client Connect team, a service designed to ensure timely contact and engagement of referrals and individuals with the right Remedy Healthcare clinical program.
This is a 12-month fixed term full-time role based out of our Parramatta office, with the flexibility to work from home a few days a week.
We are willing to accept remote candidates accross NSW, with working from home options.
The day to day
Responsible for outbound contact with referred healthcare clients
Management of inbound phone/email enquiries
Referral administration and data entry
Manage and support client enrolment into Remedy Health Coaching programs
Offer education on offered programs to diverse clients based on eligibility and health funds
Benefits & Perks
Flexible Working Arrangements
Extra leave benefits, including Wellbeing, Community, and Deep Listening days each year
Fitness Passport – discounted access to gyms and fitness facilities
Exclusive employee discounts across Australian Unity products, travel, and accommodation
Novated leasing – salary package a new car through Maxxia or Flare Cars and save on tax
About you
Demonstrated experience in customer support roles
Demonstrated experience in sales and growth highly regarded
Demonstrated experience working in the health services industry
Tech savvy, strong administration, and time management skills
Excellent verbal and written communication skills
Demonstrated ability to engage with internal and external stakeholders, build rapport and understand their needs
Proactive and self-motivated
Applications close Friday 27th June 2025
Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan