Job Description
Client Coverage Manager -()
Job
:Institutional Banking
Primary Location
:Asia-India-Bangalore
Schedule
:Full-time
Employee Status
:Permanent
Posting Date
:07/Jul/2026, 8:1+:44 AM
Unposting Date
:Ongoing Role Responsibilities
• To assist Relationship Managers in implementing changes to Internal Standards and Procedures in line with development in the business.
• To ensure strict compliance of Internal procedures in line with the standards laid down as per the Quality Policy
• To monitor the day to day processing/delivery of all Trade Services products related to the Trade CSC with the primary purpose of meeting service standards.
• To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements.
• To provide Trade related Services to Customers as per standards set out in the Quality Manual/system and to meet turnaround times as per the Service Level Agreement.
• To ensure speedy resolution of customer queries and complaints, in accordance with laid down procedures and quality standards.
• Compliance of all the policies and procedures issued in relation to Money Laundering Prevention & KYC Norms.
• To provide information about product features, benefits and implementation to callers
• To help customers with their complaints and problems
• To provide back-office support to sales team
• To assist RMs in completing KYC reviews of the clients
• Awareness of all the policies and procedures issued in relation to money laundering prevention & KYC
• Ensure compliance with these policies and procedures on an ongoing basis.
• Any suspicious transaction must immediately be reported to the supervising officer.
• Ensure Control on Static Data Transactions
Embedding principles of Operational Risk framework in Commercial banking:
• Ensure full compliance with the OR Framework
• Ensuring full state of readiness to face surprise audits.
• To conduct all business operations in compliance with internal policies and external laws/regulations/guidelines. To ensure full compliance with CDC, BCSBI, RBI outsourcing Policy and other applicable laws/regulations/guidelines. To drive the compliance culture down the line.
• To ensure CST sampling, periodicity, record keeping, exception reporting etc is conducted accurately as per the process. To be the checker of CST for another business as and when required and to conduct the same with promptness and independence.
• To review the CST diligently as and when you are the Line Manager for the CST
• Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
• To report Unit's OR issues and losses to UORM
• To assist UORM and Product in developing and updating of procedures, controls and monitoring
Job
:Institutional Banking
Primary Location
:Asia-India-Bangalore
Schedule
:Full-time
Employee Status
:Permanent
Posting Date
:07/Jul/2026, 8:1+:44 AM
Unposting Date
:Ongoing Role Responsibilities
• To assist Relationship Managers in implementing changes to Internal Standards and Procedures in line with development in the business.
• To ensure strict compliance of Internal procedures in line with the standards laid down as per the Quality Policy
• To monitor the day to day processing/delivery of all Trade Services products related to the Trade CSC with the primary purpose of meeting service standards.
• To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements.
• To provide Trade related Services to Customers as per standards set out in the Quality Manual/system and to meet turnaround times as per the Service Level Agreement.
• To ensure speedy resolution of customer queries and complaints, in accordance with laid down procedures and quality standards.
• Compliance of all the policies and procedures issued in relation to Money Laundering Prevention & KYC Norms.
• To provide information about product features, benefits and implementation to callers
• To help customers with their complaints and problems
• To provide back-office support to sales team
• To assist RMs in completing KYC reviews of the clients
• Awareness of all the policies and procedures issued in relation to money laundering prevention & KYC
• Ensure compliance with these policies and procedures on an ongoing basis.
• Any suspicious transaction must immediately be reported to the supervising officer.
• Ensure Control on Static Data Transactions
Embedding principles of Operational Risk framework in Commercial banking:
• Ensure full compliance with the OR Framework
• Ensuring full state of readiness to face surprise audits.
• To conduct all business operations in compliance with internal policies and external laws/regulations/guidelines. To ensure full compliance with CDC, BCSBI, RBI outsourcing Policy and other applicable laws/regulations/guidelines. To drive the compliance culture down the line.
• To ensure CST sampling, periodicity, record keeping, exception reporting etc is conducted accurately as per the process. To be the checker of CST for another business as and when required and to conduct the same with promptness and independence.
• To review the CST diligently as and when you are the Line Manager for the CST
• Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
• To report Unit's OR issues and losses to UORM
• To assist UORM and Product in developing and updating of procedures, controls and monitoring
💡 Quick Summary
Seeking a career-building opportunity? The Client Coverage Manager position is now open for candidates interested in the Bank Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
