Client Coverage Manager

Client Coverage Manager-(2200XXXXXX+0)Job:Institutional BankingPrimary Location:Asia-India-ChennaiSchedule:Full-timeEmployee Status:PermanentPosting Date:11/Aug/2026, 12:44:05 AMUnposting Date:OngoingRole Responsibilities To assist Relationship Managers in implementing changes to Internal Standards and Procedures in line with development in the business. To ensure strict compliance of Internal procedures in line with the standards laid down as per the Quality Policy To monitor the day to day processing/delivery of all Trade Services products related to the Trade CSC with the primary purpose of meeting service standards. To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements. To provide Trade related Services to Customers as per standards set out in the Quality Manual/system and to meet turnaround times as per the Service Level Agreement. To ensure speedy resolution of customer queries and complaints, in accordance with laid down procedures and quality standards. Compliance of all the policies and procedures issued in relation to Money Laundering Prevention & KYC Norms. To provide information about product features, benefits and implementation to callers To help customers with their complaints and problems To provide back-office support to sales team To assist RMs in completing KYC reviews of the clients Awareness of all the policies and procedures issued in relation to money laundering prevention & KYC Ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer. Ensure Control on Static Data Transactions Embedding principles of Operational Risk framework in Commercial banking: Ensure full compliance with the OR Framework Ensuring full state of readiness to face surprise audits. To conduct all business operations in compliance with internal policies and external laws/regulations/guidelines. To ensure full compliance with CDC, BCSBI, RBI outsourcing Policy and other applicable laws/regulations/guidelines. To drive the compliance culture down the line. To ensure CST sampling, periodicity, record keeping, exception reporting etc is conducted accurately as per the process. To be the checker of CST for another business as and when required and to conduct the same with promptness and independence. To review the CST diligently as and when you are the Line Manager for the CST Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit. To report Unit’s OR issues and losses to UORM To assist UORM and Product in developing and updating of procedures, controls and monitoring plans for Operational Risk Management. To identify and report all exceptions on non-compliance with standard controls. To identify and report all weaknesses inherent in the standard controls To adhere to the Gifts & Entertainment Policy. Responsible for Health, Safety & Environment responsibilities as laid out in the HS&E Management System. The job holder must ensure he/she is fully aware of all the policies and procedures issued in relation to Money Laundering Prevention/CDD and is trained on the same. He/she must ensure compliance with these policies and procedures on an