Job Description
Full Job Description
Job : Retail Banking
Primary Location : Asia-India-Bangalore
Schedule : Full-time
Employee Status : Permanent
Posting Date : 06/May/2026, 1:25:26 PM
Unposting Date : Ongoing
Roles and Responsibility
Business
Client service
Ensuring quality service as customers expect
Reduce the wait time and TAT for various service requests
Providing right solutions to the customer
End-to-end resolution of customer transactions/queries/complaints
Effective management of customers services relating to trade and non trade activities
Co–ordinate with Trade Services for all queries relating to LCs, remittances, bank guarantees, Export Credit etc
Handling non trade activities such as fixed deposit, RTGS, tracking of customer statements, smooth processing of outward/inward remittances, static data updation, forex transactions, current account, lending accounts etc
Communicate disposal instructions to Trade/ Payments units
Increase scores of NPS and other customer satisfaction surveys
Develop strong internal escalation mechanisms
Customer meetings and interactions
Strong relationships with top customers through customer meetings
Increase stickiness of the customers through continuous engagement through on-site / phone / email interactions
Work along with business team to align services with business offerings
Service delivery through other units
To ensure strong service delivery through other units involved in the process chain such as Branch banking, Trade & payments desk, CRC, GSSC, IPC, CSG, Customer care unit etc
Ensure that Service Level Agreements (SLAs) are adhered to for service delivery through different units as mentioned above
Develop strong relationships at all levels with internal stakeholders in the units as mentioned above
Conduct monthly review meetings with other units such as Trade/payments/branch banking
Customer complaints and resolution
Effective handling of customer complaints
Reporting of all complaints with CSG
Root cause analysis (RCA) of complaints ensuring that issues are resolved and no other complaint is received for the same reason
Effective management of customers queries/complaints relating to trade and non trade activities as mentioned above
Processes
Ensure complete adherence to all processes for client transactions, including both Trade and non-trade.
Complete adherence to all relevant policies relating to sanctions country transactions
Risk Management
Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees
Governance
Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the work to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
Internal
Risk Team
Business Team
Trader Services
Clients
Other Responsibilities
Provide Job Summary to give an overview of the role. It is primarily used when advertising the role internally and externally during hiring
Processes
Ensure adherence to all internal and external regulations.
To embed Operational Risk monitoring as an integral part of the business process. Towards this, to effectively carry out the assigned role, if any, under Compliance Risk Management and Operational Risk Management Assurance.
Risk Management
Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees
Governance
Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business
Key stakeholders
Risk
CRC
Trade Ops
Audit
Branches & PVB
Our Ideal Candidate
Role Specific Technical Competencies
Client servicing
Communication skills
Process knowledge
Knowledge of credit & trade products
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
Job : Retail Banking
Primary Location : Asia-India-Bangalore
Schedule : Full-time
Employee Status : Permanent
Posting Date : 06/May/2026, 1:25:26 PM
Unposting Date : Ongoing
Roles and Responsibility
Business
Client service
Ensuring quality service as customers expect
Reduce the wait time and TAT for various service requests
Providing right solutions to the customer
End-to-end resolution of customer transactions/queries/complaints
Effective management of customers services relating to trade and non trade activities
Co–ordinate with Trade Services for all queries relating to LCs, remittances, bank guarantees, Export Credit etc
Handling non trade activities such as fixed deposit, RTGS, tracking of customer statements, smooth processing of outward/inward remittances, static data updation, forex transactions, current account, lending accounts etc
Communicate disposal instructions to Trade/ Payments units
Increase scores of NPS and other customer satisfaction surveys
Develop strong internal escalation mechanisms
Customer meetings and interactions
Strong relationships with top customers through customer meetings
Increase stickiness of the customers through continuous engagement through on-site / phone / email interactions
Work along with business team to align services with business offerings
Service delivery through other units
To ensure strong service delivery through other units involved in the process chain such as Branch banking, Trade & payments desk, CRC, GSSC, IPC, CSG, Customer care unit etc
Ensure that Service Level Agreements (SLAs) are adhered to for service delivery through different units as mentioned above
Develop strong relationships at all levels with internal stakeholders in the units as mentioned above
Conduct monthly review meetings with other units such as Trade/payments/branch banking
Customer complaints and resolution
Effective handling of customer complaints
Reporting of all complaints with CSG
Root cause analysis (RCA) of complaints ensuring that issues are resolved and no other complaint is received for the same reason
Effective management of customers queries/complaints relating to trade and non trade activities as mentioned above
Processes
Ensure complete adherence to all processes for client transactions, including both Trade and non-trade.
Complete adherence to all relevant policies relating to sanctions country transactions
Risk Management
Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees
Governance
Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the work to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
Internal
Risk Team
Business Team
Trader Services
Clients
Other Responsibilities
Provide Job Summary to give an overview of the role. It is primarily used when advertising the role internally and externally during hiring
Processes
Ensure adherence to all internal and external regulations.
To embed Operational Risk monitoring as an integral part of the business process. Towards this, to effectively carry out the assigned role, if any, under Compliance Risk Management and Operational Risk Management Assurance.
Risk Management
Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees
Governance
Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business
Key stakeholders
Risk
CRC
Trade Ops
Audit
Branches & PVB
Our Ideal Candidate
Role Specific Technical Competencies
Client servicing
Communication skills
Process knowledge
Knowledge of credit & trade products
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
💡 Quick Summary
Seeking a career-building opportunity? The Client Coverage Manager| ME position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
