Client Experience and Operations Manager (Scheduling + Sales)

Les Anges Gardiennes is hiring Operations and Client Experience Manager (Scheduling + Accountability + Sales + Culture) This role is for a calm, confident leader who loves structure, fast paced days, and high standards. You will protect our promise of trust, security, and peace of mind by keeping Les Anges aligned, accountable, and motivated while keeping scheduling smooth and helping convert inquiries into loyal clients. What your day can look like (day to day) You’ll manage and support scheduling with precision, making sure visits are assigned correctly, coverage is confirmed, changes are handled quickly, and nothing falls through the cracks. You’ll keep operations running smoothly through clear processes, strong follow up, and quick decision making. You’ll handle escalations with calm leadership and make sure every request is executed at a 5 star level. You’ll coach Les Anges, reinforce values, and ensure home access and security protocols are respected every single time. You’ll also lead sales conversations and guide pet parents toward the best services, packages, and upgrades for their needs, with honesty, confidence, and warmth. Your core lanes 1) Scheduling and coordination Own day to day scheduling flow, confirmations, changes, and coverage. Keep the calendar clean, accurate, and time sensitive, with clear communication to Les Anges and pet parents. 2) Staff accountability and standards Lead by example, reinforce SOPs, run daily checklists and spot checks, and follow up fast when standards slip. Coach performance with clarity and respect so Les Anges stay proud and consistent. 3) Sales and client experience Respond quickly, close bookings, recommend the right options, and turn inquiries into long term clients. Improve the client journey so communication is smooth, organized, and reassuring. 4) SOPs and processes Maintain and improve SOPs, checklists, and workflows so service stays consistent across locations and doesn’t rely on memory. 5) Initiatives and community growth Lead simple monthly initiatives and events that drive bookings and build community (in store or online). Support light social media coordination by gathering content from daily life at Les Anges and helping keep engagement warm and professional. We’re looking for a Leader who is Highly organized, structured, and proactive Calm under pressure, fast and accurate Strong communicator, warm but firm Sales minded, able to close and upsell with integrity Confident coaching adults and holding standards Comfortable with time sensitive service businesses Obsessed with trust, safety, and consistency Requirements Experience in operations, leadership, scheduling, or client service management Strong admin and tech skills (docs, systems, organization) How to apply Email [hr @lesangesmtl.com] Subject line: I am a Les Anges Operations Manager In your email, include 1) Why you want to lead at Les Anges 2) Your experience with scheduling and coordination 3) Your experience improving accountability and operations 4) Your customer service and sales experience 5) A short example of how you keep a busy workflow organized 6) Your availability and when you can start

Job Types: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Work Location: In person