Client Experience Coordinator
Job details
Job description, work day and responsibilities
About CDK Stone
CDK Stone is the one to beat in the premium natural stone arena. Importing high-quality natural slabs of marble, granite, and travertine from the finest quarries worldwide, they have established themselves as an industry leader. For over forty years, they have been helping their clients’ child’s first memory of their grandma creating pasta together on a marble benchtop. Or that unforgettable negroni mixed on a travertine bar. It is not just refreshing the kitchen or updating a bathroom. It is assisting to decide on a work of art to last a lifetime.
About The Role
You will add incredible value through:
Take ownership of the client experience, ensuring excellent customer service by greeting high-end clients, such as architects, interior designers, and home renovators that visit CDK’s brand new, custom designed showroom.
Assisting our Sales Representatives and being available to take customers through the showroom when required.
Keeping track of appointments for the day and week ahead.
Answering incoming phone calls from customers and directing their enquiries to the appropriate department.
Ordering showroom and warehouse stationery supplies, reconciling sales and credit card receipts, completing bank deposits and completing data entry.
Hosting clients whilst they are onsite by making them coffee with our dedicated machine, which you will be trained on, so barista experience isn’t necessary
Why You’ll Love Working Here
Shape the first impression of our new and existing clients. Be the one to nurture and ensure they feel well cared for from the minute they walk in the door.
In this role, you'll collaborate with a team of industry experts who share your passion for exceptional customer experiences, engaging with high-end interior designers and architects to contribute to inspiring projects.
You will be presented with clear opportunities for growth and development, allowing you to build your career in customer relations or explore other areas that pique your interest.
About You
You enjoy taking a proactive approach, anticipating needs and taking initiative without being told. The prospect of managing our client experience is what genuinely excites you.
You’re prepared to advance your career by transitioning to a professional work environment, where you can further develop your skills and contribute to a dynamic team.
You thrive in a collaborative environment and are eager to share your insights and ideas, enhancing both the customer experience and team success.
Selection Criteria
To be successful here, we would love you to bring:
Experience in customer service
What Next
If this opportunity sounds like the right one for you, please submit your application now by providing your resume and cover letter detailing why you think you are the right person for the role.
Respectfully and regretfully, only successful candidates will be notified.
Company address
You will be redirected to another website to apply.
Offer ID: #961893,
Published: 4 days ago,
Company registered: 1 year ago
