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Acton ACT
50 km
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Dog Bather / Grooming Assistant
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Braddon ACT 2612
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Client Experience Officer
Often responds within 1 day
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Ability Action Australia
Company Description
Ability Action Australia are one of the largest providers to the NDIS, supporting over 10,000 participants every year with the care they need, when and where it is needed. #AAA have a multi-disciplinary team approach, building a quality support service around the needs and goals of our participants and their family.
Job Description
We’re looking for a dedicated Client Experience Officer to join our team. In this key front-facing role, you’ll provide exceptional administration support to participants, allied health clinicians, and leaders across #AAA.
This is a full-time, fixed-term position (38 hours per week), with working hours from 8:00am to 5:00pm, Monday to Friday, until 18th December 2026. There is potential for extension beyond this date.
Responsibilities will include:
Client Experience – Create a welcoming environment by greeting and farewelling clients, answering calls, responding to emails, and processing referrals.
Participant Liaison – Coordinate NDIS plans, service agreements, and funding, while maintaining strong relationships with participants and their families.
Scheduling Support – Assist clinicians with managing their schedules in alignment with KPIs.
Compliance Management – Maintain accurate documentation and ensure confidential information is stored according to policies.
Clinic Maintenance – Perform daily housekeeping to uphold a clean, safe, and professional clinic environment.
What's in it for you?
As you support many, we support you. We offer:
Investing in you – Professional support + connecting you with leaders across the group to help maximise your potential.
Looking after you – Discounted private health insurance + retail perks + free counselling through our EAP + travel club deals + fitness passport… just to name a few.
Passionate and uplifting culture – You will be part of a purpose and values driven team focused on delivering outstanding service to NDIS participants.
Qualifications
To be successful in this role, you will:
Bring energy, enthusiasm, and initiative to every interaction.
Show empathy and passion for working with a vulnerable community.
Be customer-focused, with a strong commitment to delivering excellent service.
Build trusting relationships with both internal and external stakeholders.
Thrive under pressure, demonstrating strong time management skills and the ability to meet tight deadlines.
Bring previous experience in customer service or an administrative role.
Ideally, have experience in the NDIS or disability sector (desirable, not essential).
The successful applicant must hold a current NDIS Worker Screening Check (completed required modules), a valid ACT Working with Vulnerable People Check, a Police Clearance, and a First Aid Certificate (desirable but not essential).
Additional Information
Click on the Apply button or contact Amie Gargan via LinkedIn www.linkedin.com/in/amiegargan #LI-ALG for a confidential conversation about the role.
#AAA
You are welcome here.
Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
Start of main content
Job title, keywords or company
Acton ACT
50 km
Jobs you haven't seen
filter
Pay
filter
Remote
filter
Job Type
filter
Education level
filter
jobs in Acton ACT
0 jobs
Dog Bather / Grooming Assistant
Pawparazzi Pet Braddon
Braddon ACT 2612
Employee discount
Visited 55 minutes ago
Cyber Security Adviser - APS 4
Australian Taxation Office
Canberra ACT
Visited 2 hours ago
View similar jobs with this employer
Customer Experience Specialist
Barbell Foods
Hume ACT 2620
Employee discount
Gym membership
Visited 1 minute ago
View similar jobs with this employer
Area Manager - ACT
Often responds within 2 days
Roll'd
Canberra ACT 2601
Fuel card
Company phone
Visited 2 minutes ago
Dental Assistant/Receptionist
Kippax Dental
Holt ACT 2615
Employee mentoring program
Free food
Employee discount
Visited 2 hours ago
SABA - Part-Time Assistant Store Manager - Canberra
Saba
Canberra ACT 2601
Referral program
Parental leave
Employee assistance program
Visited 2 hours ago
IT Service Desk Analyst
EFEX
Fyshwick ACT 2609
Birthday leave
Visited 2 hours ago
Transport Operations Officer
Capital Region Community Services
Bruce ACT
Employee assistance program
Salary packaging
Visited 0 minutes ago
Junior Cafe All-Rounder
DOCKSIDE CAFE KINGSTON
Kingston ACT 2604
Free drinks
Free food
Employee discount
Visited 2 hours ago
Dental Assistant
Kippax Dental
Holt ACT 2615
Employee mentoring program
Free food
Employee discount
Visited 2 hours ago
Practice Manager
MR recruitment
Deakin ACT
Visited 2 hours ago
Qualified Educator - Bruce Ridge Early Childhood Centre
Capital Region Community Services
Bruce ACT
Employee assistance program
Salary packaging
Visited 1 hour ago
Community Development Facilitator
Capital Region Community Services
Canberra ACT
Employee assistance program
Salary packaging
Visited 2 hours ago
Client Experience Officer
Often responds within 1 day
Ability Action Australia
Bruce ACT 2617
Insurance services
Employee assistance program
Visited 2 hours ago
Barista/All Rounder
Espresso Room
Canberra ACT 2600
Visited 2 hours ago
Ukrainian Language teacher -ID: 1106362
Language Trainers
Canberra ACT
Visited 1 hour ago
Emergency Medicine CMO (Career Medical Officer) | 2h from Sydney
Mediix
Canberra ACT 2601
Visited 1 hour ago
SABA - Part-Time Assistant Store Manager - Canberra
APG & Co
Canberra ACT 2601
Referral program
Parental leave
Employee assistance program
Visited 2 hours ago
Design and Technology/Digital Technologies Teacher
Burgmann Anglican School
Gungahlin ACT 2912
On-site parking
Visited 1 hour ago
Contract & Procurement Support Officer
Sprinx Pvt. Ltd.
Canberra ACT
Visited 1 hour ago
Residential Aged Care Funding (AN-ACC) Assessor - ACT
Australian Healthcare Associates
Canberra ACT 2601
Travel reimbursement
Visited 2 hours ago
View similar jobs with this employer
Picker/Forklift Driver
Worksforyou
Mitchell ACT
Visited 2 hours ago
Experienced Residential Cleaner — Contractor Partnership
The Cleaning Giants
Canberra ACT
Visited 1 hour ago
Love to perform? Join the Sparkles team! ✨
Lucy Sparkles & Friends Canberra
Canberra ACT
Professional development assistance
Employee mentoring program
Profit sharing
Visited 2 hours ago
Grounds & Maintenance Officer
Levande
Page ACT 2614
Visited 1 hour ago
View similar jobs with this employer
People also searched:
Employers: Post a Job
Ability Action Australia
Company Description
Ability Action Australia are one of the largest providers to the NDIS, supporting over 10,000 participants every year with the care they need, when and where it is needed. #AAA have a multi-disciplinary team approach, building a quality support service around the needs and goals of our participants and their family.
Job Description
We’re looking for a dedicated Client Experience Officer to join our team. In this key front-facing role, you’ll provide exceptional administration support to participants, allied health clinicians, and leaders across #AAA.
This is a full-time, fixed-term position (38 hours per week), with working hours from 8:00am to 5:00pm, Monday to Friday, until 18th December 2026. There is potential for extension beyond this date.
Responsibilities will include:
Client Experience – Create a welcoming environment by greeting and farewelling clients, answering calls, responding to emails, and processing referrals.
Participant Liaison – Coordinate NDIS plans, service agreements, and funding, while maintaining strong relationships with participants and their families.
Scheduling Support – Assist clinicians with managing their schedules in alignment with KPIs.
Compliance Management – Maintain accurate documentation and ensure confidential information is stored according to policies.
Clinic Maintenance – Perform daily housekeeping to uphold a clean, safe, and professional clinic environment.
What's in it for you?
As you support many, we support you. We offer:
Investing in you – Professional support + connecting you with leaders across the group to help maximise your potential.
Looking after you – Discounted private health insurance + retail perks + free counselling through our EAP + travel club deals + fitness passport… just to name a few.
Passionate and uplifting culture – You will be part of a purpose and values driven team focused on delivering outstanding service to NDIS participants.
Qualifications
To be successful in this role, you will:
Bring energy, enthusiasm, and initiative to every interaction.
Show empathy and passion for working with a vulnerable community.
Be customer-focused, with a strong commitment to delivering excellent service.
Build trusting relationships with both internal and external stakeholders.
Thrive under pressure, demonstrating strong time management skills and the ability to meet tight deadlines.
Bring previous experience in customer service or an administrative role.
Ideally, have experience in the NDIS or disability sector (desirable, not essential).
The successful applicant must hold a current NDIS Worker Screening Check (completed required modules), a valid ACT Working with Vulnerable People Check, a Police Clearance, and a First Aid Certificate (desirable but not essential).
Additional Information
Click on the Apply button or contact Amie Gargan via LinkedIn www.linkedin.com/in/amiegargan #LI-ALG for a confidential conversation about the role.
#AAA
You are welcome here.
Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
💡 Quick Summary
Seeking a career-building opportunity? The Client Experience Officer position is now open for candidates interested in the BPO Jobs sector. This role in Acton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.