Job Description
Trust unlocks our greatest potential.
For decades, the clearing of payments remained unchanged and unchallenged. We asked, what if there was a better way? What if we could make banking infrastructure faster, safer, more reliable, and easier to access for all? Here is where you can think radically and responsibly to find the best solution.
What happens when you know you’re inherently trusted? Trust creates safety. Safety encourages you to be brave, to challenge, to fail, to try new things and to execute. At ClearBank everything revolves around trust. We’re not expected to earn it, but we are expected not to break it. We’re trusted to own it. To solve issues in the moment. To know a good risk when we see one, and the judgement to know that ‘can’ doesn’t always mean you ‘should’.
What you can expect:
ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank.
If that excites you, how about joining our Client Services team as an Onboarding Analyst? Reporting to the Onboarding Team Manager, you will play a crucial role in ensuring that new customers have a seamless and positive experience as they begin to use our products and services. This role involves guiding customers through the onboarding process, providing support and training, and ensuring that they have all the resources they need to succeed.
On the opposite side you will also play an important role in terms of customer suspensions and offboarding’s. Here we need to act fast whilst ensuring accuracy and providing key information to customers, regulators and internal stakeholders.
Your role includes:
Conducting one-on-one training sessions tailored to the specific needs of each customer
Providing customers with all necessary resources, including documentation, tutorials, and support contacts
Providing ongoing support to new customers throughout the onboarding journey, addressing any questions or concerns they may have
Working closely with the sales, customer support, and product teams to ensure a smooth transition for new customers
Track and report on key performance indicators (KPIs) related to customer onboarding and satisfaction
Identifying and helping to deliver efficiencies and process improvements.
What you’ll bring:
To excel in this role, you’ll also need:
Demonstrate ability to maintain high levels of accuracy
Previous experience in customer onboarding, customer success, or a similar role
A good understanding of Payments and Clearing rules, including Multi-Currency and digital assets.
Excellent verbal and written communication skills with the ability to convey complex information in a clear and concise manner
Strong analytical, organisational and interpersonal skills
Ability to prioritise and work on multiple items concurrently
Delivery focused and highly self-motivated with a can-do attitude
Regretfully we are not able to sponsor applicants for immigration purposes at the current time.
What makes a great ClearBank team member? Does this sound like you?
You focus on solutions and positive outcomes, thinking radically and responsibly to find the best result for our customers, your colleagues and the bank;
You actively seek feedback from others to drive your growth and development, always assuming positive intent from others and develop strong, trusting relationships you’re your colleagues and customers: you really, genuinely care;
You always strive for the highest quality, but you know that done is better than perfect; you welcome a challenge knowing that they learn as you go and iterate;
‘I’ before ’we’, isn’t in your vocabulary
If this sounds like you then we encourage you to dust off that CV and apply!
What we offer in return:
We're flexible – We support a culture of flexibility which allows our employees to achieve a strong work-life balance.
Offices – Work in a way that works for you – whether that’s in the London office, at home, or hybrid.
Holiday – 27 days of annual leave per year, plus bank holidays.
Holiday buy/sell - Buy or sell up to five days of annual leave each year and shape your year around what matters most.
Work abroad – You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period.
Socials – Regular social events open to all.
Holiday swap – Option to swap your bank holidays to any other day of your choice.
Wellbeing – 24/7 employee assistance programme including mental health support, life assurance and income protection.
Bigger than ClearBank – Take a couple of days per year to do something that matters to you.
Healthy living – Private healthcare and discounted dental cover, with employee perks and discounts.
Family – Enhanced family-friendly leave.
Personal development – We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning.
And not forgetting the biggest benefit of all. The opportunity to be part of an incredible team that’s building a tech-bank fit for the future
A little bit more about us!
ClearBank is Where You Can belong:
At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should – how else can we build a happy workforce and be successful as a business. We’re committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they’re given the trust and encouragement to do their very best work. Here are some of the things we’re most proud of:
42% of our senior management roles are held by women
Our enhanced family leave policies
Launching our partnership with Code First Girls
Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group
Our hiring process and what you can expect:
Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you’re moving forward to the next stage;
Screening: You’ll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we’ll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we’ll let you know that too);
First Interview: You’ll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we’ll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams.
Second Interview: This will be a competency-based interview with one or more members of our team.
Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes.
Offer: Congratulations! Get ready to transform banking forever!
Our commitment to you as a candidate:
We will always try our best to get back to you within seven days of your interview whether you’ve been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch to let you know we need a little more time.
We’re unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully.
We wish you the best of luck with your application and maybe we’ll be celebrating your new role at ClearBank soon!
Equal Opportunities
ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration.
ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and ****** orientation.
As part of the Company’s commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable.
The legal bit
By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.
For decades, the clearing of payments remained unchanged and unchallenged. We asked, what if there was a better way? What if we could make banking infrastructure faster, safer, more reliable, and easier to access for all? Here is where you can think radically and responsibly to find the best solution.
What happens when you know you’re inherently trusted? Trust creates safety. Safety encourages you to be brave, to challenge, to fail, to try new things and to execute. At ClearBank everything revolves around trust. We’re not expected to earn it, but we are expected not to break it. We’re trusted to own it. To solve issues in the moment. To know a good risk when we see one, and the judgement to know that ‘can’ doesn’t always mean you ‘should’.
What you can expect:
ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank.
If that excites you, how about joining our Client Services team as an Onboarding Analyst? Reporting to the Onboarding Team Manager, you will play a crucial role in ensuring that new customers have a seamless and positive experience as they begin to use our products and services. This role involves guiding customers through the onboarding process, providing support and training, and ensuring that they have all the resources they need to succeed.
On the opposite side you will also play an important role in terms of customer suspensions and offboarding’s. Here we need to act fast whilst ensuring accuracy and providing key information to customers, regulators and internal stakeholders.
Your role includes:
Conducting one-on-one training sessions tailored to the specific needs of each customer
Providing customers with all necessary resources, including documentation, tutorials, and support contacts
Providing ongoing support to new customers throughout the onboarding journey, addressing any questions or concerns they may have
Working closely with the sales, customer support, and product teams to ensure a smooth transition for new customers
Track and report on key performance indicators (KPIs) related to customer onboarding and satisfaction
Identifying and helping to deliver efficiencies and process improvements.
What you’ll bring:
To excel in this role, you’ll also need:
Demonstrate ability to maintain high levels of accuracy
Previous experience in customer onboarding, customer success, or a similar role
A good understanding of Payments and Clearing rules, including Multi-Currency and digital assets.
Excellent verbal and written communication skills with the ability to convey complex information in a clear and concise manner
Strong analytical, organisational and interpersonal skills
Ability to prioritise and work on multiple items concurrently
Delivery focused and highly self-motivated with a can-do attitude
Regretfully we are not able to sponsor applicants for immigration purposes at the current time.
What makes a great ClearBank team member? Does this sound like you?
You focus on solutions and positive outcomes, thinking radically and responsibly to find the best result for our customers, your colleagues and the bank;
You actively seek feedback from others to drive your growth and development, always assuming positive intent from others and develop strong, trusting relationships you’re your colleagues and customers: you really, genuinely care;
You always strive for the highest quality, but you know that done is better than perfect; you welcome a challenge knowing that they learn as you go and iterate;
‘I’ before ’we’, isn’t in your vocabulary
If this sounds like you then we encourage you to dust off that CV and apply!
What we offer in return:
We're flexible – We support a culture of flexibility which allows our employees to achieve a strong work-life balance.
Offices – Work in a way that works for you – whether that’s in the London office, at home, or hybrid.
Holiday – 27 days of annual leave per year, plus bank holidays.
Holiday buy/sell - Buy or sell up to five days of annual leave each year and shape your year around what matters most.
Work abroad – You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period.
Socials – Regular social events open to all.
Holiday swap – Option to swap your bank holidays to any other day of your choice.
Wellbeing – 24/7 employee assistance programme including mental health support, life assurance and income protection.
Bigger than ClearBank – Take a couple of days per year to do something that matters to you.
Healthy living – Private healthcare and discounted dental cover, with employee perks and discounts.
Family – Enhanced family-friendly leave.
Personal development – We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning.
And not forgetting the biggest benefit of all. The opportunity to be part of an incredible team that’s building a tech-bank fit for the future
A little bit more about us!
ClearBank is Where You Can belong:
At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should – how else can we build a happy workforce and be successful as a business. We’re committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they’re given the trust and encouragement to do their very best work. Here are some of the things we’re most proud of:
42% of our senior management roles are held by women
Our enhanced family leave policies
Launching our partnership with Code First Girls
Increasing awareness of neurodiversity in the workplace through our partnership with the Inclusive Group
Our hiring process and what you can expect:
Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you’re moving forward to the next stage;
Screening: You’ll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we’ll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we’ll let you know that too);
First Interview: You’ll spend one hour with a member of our hiring team focusing on your skills, competencies and your ways of working at the same time we’ll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams.
Second Interview: This will be a competency-based interview with one or more members of our team.
Final Stage: You will have a final meeting with the Head of Department. This will be around 45-60 minutes.
Offer: Congratulations! Get ready to transform banking forever!
Our commitment to you as a candidate:
We will always try our best to get back to you within seven days of your interview whether you’ve been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch to let you know we need a little more time.
We’re unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully.
We wish you the best of luck with your application and maybe we’ll be celebrating your new role at ClearBank soon!
Equal Opportunities
ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates. ClearBank is also a firm believer that an inclusive culture fosters greater employee engagement and collaboration.
ClearBank strives for diversity and inclusion of all forms, including (but not limited to): gender, age, educational and professional background, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief and ****** orientation.
As part of the Company’s commitment to equal employment opportunity, we provide reasonable adjustments, to candidates during the recruitment process, including to individuals with disabilities. We want to create a safe space that welcomes everyone so please let us know how we can accommodate you. In case you have any accessibility requirements you can share that with our Talent Acquisition team prior to your interview stage, if applicable.
The legal bit
By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes. For more information on how we manage your data go and check out our Candidate Privacy Notice on the ClearBank website to see how we process, manage and look after your data. You are also allowing us to communicate with you by email and telephone for recruitment purposes.
💡 Quick Summary
Seeking a career-building opportunity? The Client Onboarding Analyst position is now open for candidates interested in the Back Office Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
