Job Description
Job Responsibilities:
People and resource management (e.g. people development, attrition, pipeline/skills monitoring, training programs) for the team.
Maintain effective and standard operational processes
Improving and maintaining a controlled environment (e.g. necessary control activities along with process flow implemented, appropriate control tools in place, team members fully understand risks and related controls)
Manage relationship with internal clients, anticipate needs, take feedback, run conference calls.
Act as a point of contact for escalations and high priority requests from internal clients.
Monitor and actively prioritize workloads. Send early warning reports if workloads impact turnaround time or quality parameters.
Take responsibility for the quality of work submitted and ensure that the highest standards are maintained.
Identify/ manage risk and control breakdowns.
Manage the performance management cycle- Objective setting, development and career planning, performance appraisal and reward & recognition.
Conduct regular team meetings (onshore and offshore staff), 1:1s, and coaching sessions.
Improve the departmental competency rating via use of staff training and the skills matrix.
Develop and maintain written procedures and training materials as necessary.
Manage projects and conduct User Acceptance Testing for enhancements to current systems or migration to new system.
Identifying gaps/exceptions and recommending possible solutions.
Reporting/MIS
Project Management.
Required Qualifications, Skills and Capabilities:
Graduates with a minimum of + years' experience in a bank, financial services, compliance, risk management or other service sector environment OR Qualified professionals (e.g. CA, ICWA, and MBA) with 5 yrs relevant experience in a Client Service, Operations Sales, Portfolio Management or Implementation function
Strong Interpersonal skills. Should be able to communicate at all levels.
Behavioral skills, Leadership, Problem solving and time management
Excellent business writing and verbal English communication skills
Proficient use of PC software for document and worksheet preparation/presentation
Strong control and quality management skills; accuracy and attention to detail is vital.
Project management skills as necessary to manage multiple projects in varying stages
Strong presentation and negotiating skills
Excellent organization and prioritization skills in a high pressure, competing priority work environment
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
People and resource management (e.g. people development, attrition, pipeline/skills monitoring, training programs) for the team.
Maintain effective and standard operational processes
Improving and maintaining a controlled environment (e.g. necessary control activities along with process flow implemented, appropriate control tools in place, team members fully understand risks and related controls)
Manage relationship with internal clients, anticipate needs, take feedback, run conference calls.
Act as a point of contact for escalations and high priority requests from internal clients.
Monitor and actively prioritize workloads. Send early warning reports if workloads impact turnaround time or quality parameters.
Take responsibility for the quality of work submitted and ensure that the highest standards are maintained.
Identify/ manage risk and control breakdowns.
Manage the performance management cycle- Objective setting, development and career planning, performance appraisal and reward & recognition.
Conduct regular team meetings (onshore and offshore staff), 1:1s, and coaching sessions.
Improve the departmental competency rating via use of staff training and the skills matrix.
Develop and maintain written procedures and training materials as necessary.
Manage projects and conduct User Acceptance Testing for enhancements to current systems or migration to new system.
Identifying gaps/exceptions and recommending possible solutions.
Reporting/MIS
Project Management.
Required Qualifications, Skills and Capabilities:
Graduates with a minimum of + years' experience in a bank, financial services, compliance, risk management or other service sector environment OR Qualified professionals (e.g. CA, ICWA, and MBA) with 5 yrs relevant experience in a Client Service, Operations Sales, Portfolio Management or Implementation function
Strong Interpersonal skills. Should be able to communicate at all levels.
Behavioral skills, Leadership, Problem solving and time management
Excellent business writing and verbal English communication skills
Proficient use of PC software for document and worksheet preparation/presentation
Strong control and quality management skills; accuracy and attention to detail is vital.
Project management skills as necessary to manage multiple projects in varying stages
Strong presentation and negotiating skills
Excellent organization and prioritization skills in a high pressure, competing priority work environment
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
💡 Quick Summary
Seeking a career-building opportunity? The Client Onboarding|Associate position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.