Job Description
Full job description
Step into a workspace that values artistry, precision and passion.
Your next chapter starts here. Write to us at hr@quarry.asia
Category: CRE
Location: Mumbai
Job Address: The Quarry Gallery : 1012, Devi Dayal compound, Next to Crompton Greaves, Kanjurmarg (E), Mumbai- 400042
No. of Positions: 1
Experience: 5
Job Description:
What would you be required to do?
1. Client Interaction & Lead Handling
Handling all client enquiries promptly and professionally via calls, marketing campaigns, newspaper inserts, advertisements, references, or other channels.
Validate client information per internal criteria and record accurately in the CRM.
Ensure no client calls go unanswered; promptly return any missed calls.
2. Appointment Scheduling & Coordination
Schedule and confirm client appointments for experience centre visits.
Serve as the first point of contact during visits; welcome, brief, and ensure clients are comfortable.
Follow up with clients post-visit and reschedule appointments as needed, keeping internal teams informed.
3. Internal Liaison & Communication
Act as the bridge between clients and the Sales/Design teams to capture initial requirements.
Coordinate meetings, handovers, and follow-ups post-initial discussions.
Communicate client preferences, special requests, or reschedules proactively to internal teams.
4. Experience Centre & Premium Service
Conduct guided tours of the experience centre when required.
Maintain a luxurious and welcoming environment reflecting the brand’s high standards.
Document client feedback and insights to improve services and offerings.
5. Data Management & Reporting
Maintain structured and up-to-date records of all client interactions, appointments, and visits.
Prepare daily or weekly reports on client interactions, appointments, and follow-ups for internal review.
6. Events & Marketing Collaboration
Assist in organizing exclusive events, client days, or photoshoots, ensuring flawless execution.
Collaborate with Marketing to provide insights on lead quality and client interaction trends.
7. Workplace Experience & Operations
Manage client areas, ensuring smooth operations and premium service delivery.
Maintain the experience centre ambiance, décor, housekeeping, and overall environment to luxury standards with the help of the admin Supervisor.
Coordinate with vendors, service providers, and facility teams to ensure seamless operations, with the help of the admin Supervisor.
Support HR and leadership in planning internal events and initiatives.
Step into a workspace that values artistry, precision and passion.
Your next chapter starts here. Write to us at hr@quarry.asia
Category: CRE
Location: Mumbai
Job Address: The Quarry Gallery : 1012, Devi Dayal compound, Next to Crompton Greaves, Kanjurmarg (E), Mumbai- 400042
No. of Positions: 1
Experience: 5
Job Description:
What would you be required to do?
1. Client Interaction & Lead Handling
Handling all client enquiries promptly and professionally via calls, marketing campaigns, newspaper inserts, advertisements, references, or other channels.
Validate client information per internal criteria and record accurately in the CRM.
Ensure no client calls go unanswered; promptly return any missed calls.
2. Appointment Scheduling & Coordination
Schedule and confirm client appointments for experience centre visits.
Serve as the first point of contact during visits; welcome, brief, and ensure clients are comfortable.
Follow up with clients post-visit and reschedule appointments as needed, keeping internal teams informed.
3. Internal Liaison & Communication
Act as the bridge between clients and the Sales/Design teams to capture initial requirements.
Coordinate meetings, handovers, and follow-ups post-initial discussions.
Communicate client preferences, special requests, or reschedules proactively to internal teams.
4. Experience Centre & Premium Service
Conduct guided tours of the experience centre when required.
Maintain a luxurious and welcoming environment reflecting the brand’s high standards.
Document client feedback and insights to improve services and offerings.
5. Data Management & Reporting
Maintain structured and up-to-date records of all client interactions, appointments, and visits.
Prepare daily or weekly reports on client interactions, appointments, and follow-ups for internal review.
6. Events & Marketing Collaboration
Assist in organizing exclusive events, client days, or photoshoots, ensuring flawless execution.
Collaborate with Marketing to provide insights on lead quality and client interaction trends.
7. Workplace Experience & Operations
Manage client areas, ensuring smooth operations and premium service delivery.
Maintain the experience centre ambiance, décor, housekeeping, and overall environment to luxury standards with the help of the admin Supervisor.
Coordinate with vendors, service providers, and facility teams to ensure seamless operations, with the help of the admin Supervisor.
Support HR and leadership in planning internal events and initiatives.
💡 Quick Summary
Seeking a career-building opportunity? The Client Relationship Manager position is now open for candidates interested in the Event Management Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.