Marsh is seeking candidates for the following position, based in the Melbourne office:

Client Relationship Manager
What can you expect?


An exciting opportunity has become available for a Client Relationship Manager or Principal to join Marsh in Melbourne. Working within the Affinity team, you will be responsible for the growth, profitability and client satisfaction of a book of business containing complex priority accounts. This includes managing and developing client relationships, acting as the client's trusted advisor, pursuing new business development, and expanding and diversifying the mix of Marsh products and services the client holds.


What is in it for you?

Exposure and involvement with high profile risk management accounts
Professional environment where your career path really matters and is supported in our global organisation
Great team environment with energetic and supportive colleagues
Genuine work life balance

We will count on you to:

Maintain and grow personal small-scale relationships and a small book of business, and contribute to personal or team sales targets while overseeing the portfolio of minor accounts held by a small team of junior sales professionals
Coach sales professionals on the account management and expansion process and intervene when necessary to offer guidance and prevent relationship losses for at-risk team accounts
Conduct and analyse research to maintain a comprehensive understanding of personal accounts and coinciding business needs as well as core team accounts to maintain a comfortable handle on the portfolio at large
Attend or participate in presentations or sales meetings for priority or at-risk team accounts when necessary to develop team capabilities and maintain the team portfolio
Identify expansion opportunities for personal and team accounts, leveraging an advanced understanding of internal service and product offerings, market trends and developments and the business standing of specific accounts
Define the strategy for custom solution development for the team portfolio for the designated mid-market or small geography, communicating product and solution sales targets, compensation and pricing expectations
Attend and participate in industry events and conferences and client functions to build up a strong professional network, maintain proximity to the relevant market and represent the Company and its product offerings and solutions

We would like you to have:

Strong experience within a commercial insurance and risk consulting environment
Insurance broker’s license
Strong business acumen including a well-rounded knowledge of general business function, finance and issues
Good problem-solving skills
Strong interpersonal skills, with the ability to interact at all levels of the organization including the ‘C’ Suite
Strong organisational skills in prioritising work, multi-tasking and consistently meeting deadlines
Are you Ready to Join?

Applications can be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a criminal & bankruptcy check prior to commencement of employment.

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, ****** orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is proud to be an accredited Family Friendly Workplace www.familyfriendlyworkplaces.com, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search “Marsh” under endorsed employers.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.