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Client Relationship Officer - (Case Manager)
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Broadview SA 5083
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SACARE
We are looking for a Client Relationship Officer to join our expanding team. Specialising in working with people living with a disability, the successful applicant will contribute as a key member of our multi-disciplinary team.
SACARE is a South Australian-owned and operated organisation leading the way in providing innovative in-home and supported accommodation care solutions to a diverse range of participants. Here at SACARE, we are seeking a full time Client Relationship Officer.
Based at our head office located in Broadview, the successful candidate will be responsible but not limited to:
Ensuring that clients receive the best care, with consideration and identification of their goals and plans to work towards them.
Supporting individuals to formulate their goals and aspirations prior to their NDIS planning meeting.
Actively participating in team meetings and case conferences
Ensuring timely and accurate record keeping and compliance with all relevant policies & procedures.
Writing up care plans and agreements in collaboration with the client and stakeholders.
Ensuring that services offered by SACARE are person-centred and are tailored to meet individual requirements.
Increasing client opportunities to enhance their quality of life, independence and community inclusion.
Monitoring, reviewing and evaluating the services provided to clients through a range of quality improvement measures to ensure client service plans, programs and services are of an appropriate standard.
Responding to client feedback and reports regarding client issues and managing outcomes.
Compliance with SACARE policies and procedures to ensure a safe working environment and detailed, timely incident reporting
To provide case management in a holistic and individualised manner, working within a person-centred framework.
To be considered for the role, candidates need to have:
Qualifications in Community Services (or relevant demonstrated experience).
Excellent administrative, time management and organisational skills.
Demonstrated experience working within the Disability sector (or Community Services sector), including knowledge of NDIS and DHS standards.
Understanding of up to date Disability related legislation, policy and processes
Ability to work collaboratively and influence a range of internal and external stakeholders at different levels.
Demonstrated ability to work autonomously whilst using initiative and problem-solving abilities.
High degree of professionalism, optimism and resilience.
Excellent interpersonal and communication skills with the ability to work with individuals from all socio-economic and cultural backgrounds
Current unrestricted Driver’s Licence, NDIS Workers Check & Working with Children’s Check
If interested in applying, please forward on your updated resume highlighting your relevant experience and qualifications.
Should you have any further questions about the role, please contact our People & Culture Team [email protected] or 1300XXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Client Relationship Officer -(Case Manager) position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
