Job summary:

As an Associate in the Client Service Account Manager (CSAM) group, you will be required to manage and support Client Servicing for Treasury Services.

Job responsibilities:
Actively manage a number of identified top tier clients primarily Financial Institutions to support their correspondent banking needs
A proactive and solution-oriented approach to understand client concerns and recommend steps to improve efficiency deepen wallet
Act as a single point of contact for clients for all escalations and ensure adequate coverage by service teams
Visit clients regularly and identify opportunities to improve efficiency and product adoption
Conduct regular Service review meetings and address complex inquiries and concerns from clients
Support various transformation initiatives to enrich client experience
Manage KPIs, Metrics and other Country Business Objectives

Required qualifications, capabilities, and skills:
Understanding of Global Cash Management products
Post Graduate degree holder with minimum 6 to 8 years of banking experience with minimum of 3 years in customer service or Sales/Relationship Management role
Experience to manage Financial Institution clients required
Understanding of various aspects in clearing and remittance products
Good Inter-personal and relationship management skills
Ability to work independently and achieve desired results and have an eye for detail
Ability to partner with multiple internal teams
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.