Job Description
Job Responsibilities -
Work as bridge between Client & front-office teams on one side and Operations & other internal teams on the other hand, thereby enhancing overall client experience.
Handhold marquee clients/sensitive deals during PVT (penny-value testing) and post go-live monitoring.
Support client pre go-live testing through end to end transaction monitoring to ensure smooth transaction flow across systems.
Post deal go-live, review key performance indicators to fix routine issues and ensure straight through processing.
Analyze weekly/monthly metrices to ensure client is trending green on key parameters.
Regular Management updates on day-to-day work.
Required Skills & Qualification:
At-least 8 years on experience in Banking industry, preferably Treasury line of business for Corporate clients.
Sound knowledge of international payments (Swift, Fedwire, CHAPS, IBAN, etc.), EMEA domestic payments (SEPA, BACS, ACH, etc.), Liquidity (sweep, inter-company loan, notional pool).
Familiar with sanction screening, fraud review, billing, regulatory reporting, nostro funding, FX and ecommerce & third-party payment provided (TP3) client payment flows.
Flexible to provide support during odd hours and work in night shift, whenever required.
Sound knowledge of MS Office (word, excel, PowerPoint). Understanding of AI tools (e.g. Xceptor, Alteryx, Python, etc.) would be an advantage.
Good command over English language, as this role involves communicating with Client, Front Office teams, Operations and other internal stakeholders.
Qualification - academically, minimum bachelor's degree in Commerce or related field from a reputed university.
Shift timing - EMEA/UK hours.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Work as bridge between Client & front-office teams on one side and Operations & other internal teams on the other hand, thereby enhancing overall client experience.
Handhold marquee clients/sensitive deals during PVT (penny-value testing) and post go-live monitoring.
Support client pre go-live testing through end to end transaction monitoring to ensure smooth transaction flow across systems.
Post deal go-live, review key performance indicators to fix routine issues and ensure straight through processing.
Analyze weekly/monthly metrices to ensure client is trending green on key parameters.
Regular Management updates on day-to-day work.
Required Skills & Qualification:
At-least 8 years on experience in Banking industry, preferably Treasury line of business for Corporate clients.
Sound knowledge of international payments (Swift, Fedwire, CHAPS, IBAN, etc.), EMEA domestic payments (SEPA, BACS, ACH, etc.), Liquidity (sweep, inter-company loan, notional pool).
Familiar with sanction screening, fraud review, billing, regulatory reporting, nostro funding, FX and ecommerce & third-party payment provided (TP3) client payment flows.
Flexible to provide support during odd hours and work in night shift, whenever required.
Sound knowledge of MS Office (word, excel, PowerPoint). Understanding of AI tools (e.g. Xceptor, Alteryx, Python, etc.) would be an advantage.
Good command over English language, as this role involves communicating with Client, Front Office teams, Operations and other internal stakeholders.
Qualification - academically, minimum bachelor's degree in Commerce or related field from a reputed university.
Shift timing - EMEA/UK hours.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
💡 Quick Summary
Seeking a career-building opportunity? The Client Service Analyst position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
