Client Service Associate - Japanese/English
Full job description
OVERVIEW:
As a Japanese/English Bilingual Associate on the Client Service team, you will understand your client's unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,800,000 Guidepoint Advisors, determining which ones are best suited to speak with the client.
For many of our employees, the Associate role represents their first job post-college, and provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.
Play a vital role in Guidepoint's success.
Who We Are:
Team-oriented and collaborative
Hard-working professionals who strive for excellence
Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.
What You Will own:
Work with Project Managers to develop strategies for satisfying each client project request
Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
Identify the best leads and invite them to join our network to participate in consultations with our clients
Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients
Experience You Will Bring:
Bachelor's degree from a recognised institution
1-2 years of previous professional internship/volunteering/work experience
Skills You will Bring:
Excellent written and verbal communication skills in Japanese and English
Desire to work in a sourcing/lead generation type of role
Ability to work in a fast-paced, results-oriented environment
Excellent time management and organizational skills
Outgoing personality with the ability to speak with people at all professional levels
Intellectual curiosity and desire to learn
Demonstrated ability to work both individually and as part of a team
What We Offer:
Central located office in Martin's Place
Casual work environment
Hybrid – 2 days work from home
Dynamic and multi-cultural team
Interview Process:
Meet your Guidepoint Recruiter!
Initial Candidate Screen
Meet the Guidepoint Teams!
Hiring Manager and Hiring Team Interviews
Mock Assessment (Role Dependent)
Complete a simulated client request and gain more insight into the role
Have a mock assessment debrief
Interview Process Outcome
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
About Guidepoint:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients' decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.75 million experts and Guidepoint's 1,600 employees worldwide, we inform leading organizations' research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
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