Our Firm

At Stephen Browne Personal Injury Lawyers, we challenge the “norms” of traditional law firms, and are committed to understanding the needs of our clients, pro-actively working to always stand up for the little guy. We’re a team of dedicated professionals, whose willingness to think creatively positions us ahead of the pack.

The Role

We are seeking applications from Client Service Officer to join our dynamic Perth CBD office on a permanent basis.

Working with an experienced and dedicated team, you’ll be the first person our deserving clients speak with on their journey to seek justice from the adversity they’ve experienced. This is a great opportunity for someone who is looking to make a difference, and advance their career in personal injury.

While this role is a full-time role, we are open to discussions around either a part-time or flexible work arrangement, in the equivalent of minimum 4 days per week, for the right candidate.

Responding to a high volume of inbound calls and other communications, such as emails, social media messages and live chat website enquiries.
Cultivating strong relationships with our clients, through empathy and understanding, while interpreting their needs and assisting them with any given stage of their case.
Obtaining and recording accurate information, enabling our legal team members to respond effectively and appropriately to new client enquiries.


The Skills

We truly care for our clients, and you will, too. You’ll be comfortable and capable of creating a safe and culturally sensitive environment for them to communicate their concerns and needs.
You’ll be naturally empathetic, have a passion for social justice and helping people, especially those who may be experiencing trauma.
You’ll recognise and value the importance of your role in being the gateway to support for clients.
If you’ve had previous experience in a contact centre, that’s great, but it’s not essential for success. This role would also suit a law student who is passionate about social justice.
You’ll record information accurately, and work to task with a sense of urgency, so that our clients can urgently receive on time and in full compensation.


What We Offer

An established firm with a reputation for excellence, committed to shining a light on injustice, and making the world a better place, one client at a time. Our search is for like-minded people, passionate about giving a voice to those who would otherwise be unheard, and putting the client at the heart of all they do. We offer:

Opportunity to reach your potential via clear career pathways.
Competitive remuneration and benefits program.
Flexible working arrangements, including work from home options.
A progressive and supportive working environment, not afraid to pioneer new ways.


We look forward to receiving your application.