Job Description
Job Description:
Job Title: Client Service Officer
Location: Pune (India)
Client Service Officers (CSO) act as single points of contact for all DB custody clients inquiries for the Security Services (SES) business. The query may pertain to Settlements, Corporate Actions, Income, Reporting, Tax or Account administration. In addition, CSOs liaise with all necessary internal parties to ensure client query resolution in a timely manner.
What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under child care assistance benefit (gender neutral)
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Your key responsibilities
• Taking in, examination (HRMP) of client security instructions received via fax, validation of signatures and further processing
• Clarification of unsettled trades pertaining to the client, the counterparty and/or the depository
• Proactive client-specific transmission of information to the client
• Prompt and competent processing of client inquiries via CSS, fax, SWIFT and the telephone
• Prompt and competent clarification of client complaints
• Prompt processing, preparation, forwarding and controlling of client instructions in terms of corporate action instructions under consideration of the deadlines
• Supervision of holdings and instructions in the case of corporate action instructions, including following up on outstanding client instructions and supervising the receipt of missing client instructions
• Processing of rights claims in terms of transactions over the ex-date (RCL)
• Processing of inquiries regarding securities and cash turnover which result out of settlement and capital measures
• Documentation of client communication (Phone call, CSS)
• Supervision and prompt clarification of short positions on the part of the client
• Prompt controlling and release of invoices in (Billing application)
• Identification of the need for client visits, their initiation and where necessary, participation
Your skills and experience
• Knowledge of markets and settlement practices across European markets
• Knowledge of securities operation products, such as OTC settlement, CCP and Xetra settlement, auto-borrowing, DMA, etc.
• Knowledge of the client set-up and the service agreements, including knowledge of the respective terms and conditions
• Prompt reaction to client inquiries within the respective deadlines (see best practice guidelines)
• Oral and written fluency in English/German and possibly other languages
• Prompt communication/escalation of extraordinary, difficult and risk-laden client inquiries, as well as complaints
• Preparedness to take on back-up functions
• Cooperation within the team, beyond the team (live an open door policy) and adjoining departments
• Realistic priority-setting under consideration of the total scope of tasks set
• Efficient, structured, independent and autonomous working
How we'll support you
• Training and development to help you excel in your career
• Coaching and support from experts in your team
Job Title: Client Service Officer
Location: Pune (India)
Client Service Officers (CSO) act as single points of contact for all DB custody clients inquiries for the Security Services (SES) business. The query may pertain to Settlements, Corporate Actions, Income, Reporting, Tax or Account administration. In addition, CSOs liaise with all necessary internal parties to ensure client query resolution in a timely manner.
What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under child care assistance benefit (gender neutral)
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
Your key responsibilities
• Taking in, examination (HRMP) of client security instructions received via fax, validation of signatures and further processing
• Clarification of unsettled trades pertaining to the client, the counterparty and/or the depository
• Proactive client-specific transmission of information to the client
• Prompt and competent processing of client inquiries via CSS, fax, SWIFT and the telephone
• Prompt and competent clarification of client complaints
• Prompt processing, preparation, forwarding and controlling of client instructions in terms of corporate action instructions under consideration of the deadlines
• Supervision of holdings and instructions in the case of corporate action instructions, including following up on outstanding client instructions and supervising the receipt of missing client instructions
• Processing of rights claims in terms of transactions over the ex-date (RCL)
• Processing of inquiries regarding securities and cash turnover which result out of settlement and capital measures
• Documentation of client communication (Phone call, CSS)
• Supervision and prompt clarification of short positions on the part of the client
• Prompt controlling and release of invoices in (Billing application)
• Identification of the need for client visits, their initiation and where necessary, participation
Your skills and experience
• Knowledge of markets and settlement practices across European markets
• Knowledge of securities operation products, such as OTC settlement, CCP and Xetra settlement, auto-borrowing, DMA, etc.
• Knowledge of the client set-up and the service agreements, including knowledge of the respective terms and conditions
• Prompt reaction to client inquiries within the respective deadlines (see best practice guidelines)
• Oral and written fluency in English/German and possibly other languages
• Prompt communication/escalation of extraordinary, difficult and risk-laden client inquiries, as well as complaints
• Preparedness to take on back-up functions
• Cooperation within the team, beyond the team (live an open door policy) and adjoining departments
• Realistic priority-setting under consideration of the total scope of tasks set
• Efficient, structured, independent and autonomous working
How we'll support you
• Training and development to help you excel in your career
• Coaching and support from experts in your team
💡 Quick Summary
Seeking a career-building opportunity? The Client Service Officer|CM Admin position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
