Client Service Representative

Full job description

Client Service Representative

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Client Service Representative to join our Corporate Trust team. This role is located in Houston, TX.

In this role, you’ll make an impact in the following ways:

Provides quality support to clients with moderately complex transactions and processes on a daily basis.

Under general supervision, assists clients by responding to phone, email and other inquiries regarding company products, services and procedures.

Investigates errors in client accounts and statements.

Assists junior colleagues in resolving outstanding issues.

No direct reports. Provides guidance to less experienced staff.

Responsible for the quality and completion of own work.

To be successful in this role, we’re seeking the following:

High school/secondary school or the equivalent combination of education and experience is required.

Bachelor’s degree preferred.

1-2 years of total work experience preferred.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

America’s Most Innovative Companies, Fortune, 2025

World’s Most Admired Companies, Fortune 2025

“Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.