Job description
• *Job Title: Client Service Specialist - Remote Work**
• *Company:** Cred
• *Location:** Kolkata, West Bengal, IN
• *Job Type:** Part-Time
• *Seniority Level:** Entry Level
• *Experience Required:** 0 years

---
• *Job Description:**

Cred, an innovative company committed to excellence in customer service and engagement, is looking for a dedicated Client Service Specialist to join our dynamic team. This is a remote part-time position based in Kolkata, West Bengal. As a Client Service Specialist, you will be instrumental in ensuring that our clients receive exceptional support and guidance throughout their journey with our services. Your role is pivotal in fostering positive relationships and enhancing client satisfaction.
• *Key Responsibilities:**

1. **Client Communication:**
- Serve as the primary point of contact for clients via phone, email, and chat.
- Address client inquiries, concerns, and feedback in a timely and effective manner.
- Provide detailed product information and support to help clients make informed decisions.

2. **Client Engagement:**
- Build and maintain strong relationships with clients to promote customer loyalty.
- Conduct follow-ups to ensure clients are satisfied with services and products.
- Identify opportunities to enhance the client experience through personalized interactions.

3. **Problem Resolution:**
- Assess client issues and provide appropriate solutions or escalate cases when necessary.
- Author and maintain documentation of client interactions and resolutions to facilitate knowledge sharing within the team.

4. **Feedback and Improvement:**
- Gather client feedback regularly and report insights to management for service enhancement.
- Participate in team meetings and contribute creative ideas for improving client service strategies.

5. **Training and Development:**
- Engage in training programs to enhance product knowledge and client service skills.
- Stay updated on industry trends and best practices to offer informed advice and support to clients.

6. **Administrative Support:**
- Assist with data entry, reporting, and managing client records accurately.
- Coordinate with other departments to ensure seamless service delivery and client satisfaction.
• *Requirements:**

- **Education:** A bachelor’s degree or current enrollment in a degree program is desirable, but not mandatory.

- **Experience:** No prior work experience is required; however, any experience in customer service or related fields is a plus.

- **Personality Traits:**
- Dedicated: Show commitment to quality service and client satisfaction.
- Confident: Possess the ability to communicate effectively and provide solutions with assurance.

- **Soft Skills:**
- Creativity: Bring innovative ideas for enhancing the client experience and problem-solving.
- Emotional Intelligence: Demonstrate empathy, active listening skills, and the ability to understand and manage client emotions.
• *Benefits:**

- Parental leave
- Disability insurance
- Travel opportunities
• *Working Environment:**

Cred is dedicated to environmental responsibility and sustainable practices. We nurture a work culture that values eco-friendly initiatives and encourages all team members to contribute positively to our planet.
• *Application Deadline:** October 2, 2024
• *Equal Opportunity Statement:**

Cred is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Join us at Cred to make a meaningful impact and craft exceptional client experiences! If you are passionate about customer service and ready to grow your career in a supportive environment, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Original job Client Service Specialist - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.