Job Description
Full job description
OVERVIEW
Fullstack Advisory is a modern online firm specialising in strategic business accounting & advisory. We partner with businesses to provide innovative approaches to growth, compliance, and operational excellence.
ROLE DESCRIPTION
The Client Services Administrator plays a pivotal role in managing client relationships and ensuring seamless service delivery. This position requires someone who can coordinate multiple workstreams, anticipate client needs, and maintain the highest standards of service. You'll be the backbone of our client operations, ensuring every interaction reflects our commitment to excellence.
KEY RESPONSIBILITIES
Serving as the primary point of contact for client inquiries via phone, email, and occasional in-person meetings, ensuring a professional and welcoming experience.
Coordinating all aspects of client service delivery, from initial engagement through to project completion and ongoing relationship management.
Managing client expectations by proactively communicating timelines, deliverables, and any changes to engagement scope.
Maintaining accurate and up-to-date client records and documentation in our CRM and management systems.
Supporting the advisory team with administrative tasks related to client engagements and deliverables, ASIC/ATO updates.
Assisting in the onboarding of new clients, including documentation, system setup, and orientation.
Coordinating internal reporting processes and preparing client-facing communications and updates.
Preparing weekly status reports and tracking key service delivery metrics.
KEY CAPABILITIES
Exceptional communication skills with the ability to build rapport with diverse stakeholders.
Warm, professional demeanor that puts clients at ease and reflects the company's values.
Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
Problem-solving mindset with the ability to think creatively and adapt to changing situations.
Proficient with technology platforms including CRM systems, Microsoft Office Suite (Word, Excel, PowerPoint), and cloud-based collaboration tools.
Experience with Xero accounting software, ASIC/ATO.
Previous experience in a client-facing role within professional services (accounting, consulting, or advisory) is essential.
Commitment to continuous learning and professional development.
BENEFITS OF THE ROLE
Join a supportive and collaborative team committed to your success and growth.
Access to professional development opportunities and training programs.
Work from home to support work-life balance.
Paid day off on your birthday to celebrate you.
Opportunity to work with innovative technology and modern business practices.
TO APPLY
If you're interested in joining Fullstack Advisory as a Client Services Administrator, please email a cover letter explaining why you're interested in this role and your CV to careers@fullstack.com.au.
We look forward to hearing from you!
Job Types: Full-time, Part-time
Pay: $65,000.00 – $80,000.00 per year
Benefits:
Travel reimbursement
Work from home
Application Question(s):
How many years have you worked for an accounting firm?
Rate your experience in making ASIC updates (1-5)?
Expected remuneration
Notice period in weeks
Work Location: Remote
OVERVIEW
Fullstack Advisory is a modern online firm specialising in strategic business accounting & advisory. We partner with businesses to provide innovative approaches to growth, compliance, and operational excellence.
ROLE DESCRIPTION
The Client Services Administrator plays a pivotal role in managing client relationships and ensuring seamless service delivery. This position requires someone who can coordinate multiple workstreams, anticipate client needs, and maintain the highest standards of service. You'll be the backbone of our client operations, ensuring every interaction reflects our commitment to excellence.
KEY RESPONSIBILITIES
Serving as the primary point of contact for client inquiries via phone, email, and occasional in-person meetings, ensuring a professional and welcoming experience.
Coordinating all aspects of client service delivery, from initial engagement through to project completion and ongoing relationship management.
Managing client expectations by proactively communicating timelines, deliverables, and any changes to engagement scope.
Maintaining accurate and up-to-date client records and documentation in our CRM and management systems.
Supporting the advisory team with administrative tasks related to client engagements and deliverables, ASIC/ATO updates.
Assisting in the onboarding of new clients, including documentation, system setup, and orientation.
Coordinating internal reporting processes and preparing client-facing communications and updates.
Preparing weekly status reports and tracking key service delivery metrics.
KEY CAPABILITIES
Exceptional communication skills with the ability to build rapport with diverse stakeholders.
Warm, professional demeanor that puts clients at ease and reflects the company's values.
Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
Problem-solving mindset with the ability to think creatively and adapt to changing situations.
Proficient with technology platforms including CRM systems, Microsoft Office Suite (Word, Excel, PowerPoint), and cloud-based collaboration tools.
Experience with Xero accounting software, ASIC/ATO.
Previous experience in a client-facing role within professional services (accounting, consulting, or advisory) is essential.
Commitment to continuous learning and professional development.
BENEFITS OF THE ROLE
Join a supportive and collaborative team committed to your success and growth.
Access to professional development opportunities and training programs.
Work from home to support work-life balance.
Paid day off on your birthday to celebrate you.
Opportunity to work with innovative technology and modern business practices.
TO APPLY
If you're interested in joining Fullstack Advisory as a Client Services Administrator, please email a cover letter explaining why you're interested in this role and your CV to careers@fullstack.com.au.
We look forward to hearing from you!
Job Types: Full-time, Part-time
Pay: $65,000.00 – $80,000.00 per year
Benefits:
Travel reimbursement
Work from home
Application Question(s):
How many years have you worked for an accounting firm?
Rate your experience in making ASIC updates (1-5)?
Expected remuneration
Notice period in weeks
Work Location: Remote
💡 Quick Summary
Seeking a career-building opportunity? The Client Services Administrator position is now open for candidates interested in the Work from home Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.