Job Description
Full job description
More time off for the things that matter - up to 6 weeks’ leave annually
Work where we work best - hybrid office/work-from-home environment
Work in a collaborative and supportive team environment
About Fordham
At Fordham, we specialise in helping Australia’s leading business owners and Managers with all facets of their business.
We’re one of the country’s fast growing Chartered Accounting firms, with a national footprint comprising 20+ Partners and over 150 staff working in top-grade CBD offices in Melbourne, Sydney, Brisbane, and Perth.
Our industry leading Business Advisors enjoy a varied breadth of work, helping clients build both their business value and personal wealth.
We think our unique business model, coupled with our drive for our people’s growth and diversity, makes us a great place for ambitious people to realise their potential and thrive.
About the role
Fordham specialises in delivering member benefits programs and consulting services to Aboriginal communities around Australia. Reporting to the Client Services Manager, the Client Services Assistant Manager will provide support in the day-to-day management of the Client Services team, work alongside the team in the delivery of professional and responsive services to members, as they seek to understand their benefits and services available to them, and resolving complaints, and escalating and resolving complex matters when necessary.
This role is based in our central CBD Perth office.
Key responsibilities will include:
Team management responsibilities including fortnightly team checks ins, coordinating leave and coverage, supporting team training initiative, providing client updates and relevant feedback and information to the team.
Providing clear, culturally respectful communication and support.
Communicating operational reporting and data to key stakeholders.
Support in the implementation of operational improvements.
About you
Completion of secondary education – Year 12 or equivalent.
Previous experience in a customer service and/or office administration environment with experience in client services or community services preferred.
Cultural awareness and experience working with First Nations communities will be highly regarded.
Demonstrated experience leading and supporting a team in previous role/s.
Experience in handling complaints and resolving issues in a professional manner.
Strong organisational and time management skills.
How we work
Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact which drive our approach of day-to-day interactions with colleagues and clients, the way we approach decision-making to the questions we ask and the problems we solve.
Employee benefits
Work from anywhere in Australia for up to one month each year.
An annual allowance to empower you to prioritise your personal wellbeing.
Study support and commitment to supporting professional development.
Diversity and inclusion
Strong commitment to all aspects of Diversity and Inclusion through a robust 7 pillar strategy.
A growing number of employee-led networks who work to raise awareness and drive continued change.
We support over 50 First Nations Communities, helping to secure the communities' future. We encourage applications from Aboriginal and Torres Strait Islander People.
We’re committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive.
More time off for the things that matter - up to 6 weeks’ leave annually
Work where we work best - hybrid office/work-from-home environment
Work in a collaborative and supportive team environment
About Fordham
At Fordham, we specialise in helping Australia’s leading business owners and Managers with all facets of their business.
We’re one of the country’s fast growing Chartered Accounting firms, with a national footprint comprising 20+ Partners and over 150 staff working in top-grade CBD offices in Melbourne, Sydney, Brisbane, and Perth.
Our industry leading Business Advisors enjoy a varied breadth of work, helping clients build both their business value and personal wealth.
We think our unique business model, coupled with our drive for our people’s growth and diversity, makes us a great place for ambitious people to realise their potential and thrive.
About the role
Fordham specialises in delivering member benefits programs and consulting services to Aboriginal communities around Australia. Reporting to the Client Services Manager, the Client Services Assistant Manager will provide support in the day-to-day management of the Client Services team, work alongside the team in the delivery of professional and responsive services to members, as they seek to understand their benefits and services available to them, and resolving complaints, and escalating and resolving complex matters when necessary.
This role is based in our central CBD Perth office.
Key responsibilities will include:
Team management responsibilities including fortnightly team checks ins, coordinating leave and coverage, supporting team training initiative, providing client updates and relevant feedback and information to the team.
Providing clear, culturally respectful communication and support.
Communicating operational reporting and data to key stakeholders.
Support in the implementation of operational improvements.
About you
Completion of secondary education – Year 12 or equivalent.
Previous experience in a customer service and/or office administration environment with experience in client services or community services preferred.
Cultural awareness and experience working with First Nations communities will be highly regarded.
Demonstrated experience leading and supporting a team in previous role/s.
Experience in handling complaints and resolving issues in a professional manner.
Strong organisational and time management skills.
How we work
Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact which drive our approach of day-to-day interactions with colleagues and clients, the way we approach decision-making to the questions we ask and the problems we solve.
Employee benefits
Work from anywhere in Australia for up to one month each year.
An annual allowance to empower you to prioritise your personal wellbeing.
Study support and commitment to supporting professional development.
Diversity and inclusion
Strong commitment to all aspects of Diversity and Inclusion through a robust 7 pillar strategy.
A growing number of employee-led networks who work to raise awareness and drive continued change.
We support over 50 First Nations Communities, helping to secure the communities' future. We encourage applications from Aboriginal and Torres Strait Islander People.
We’re committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive.
💡 Quick Summary
Seeking a career-building opportunity? The Client Services Assistant Manager - Fordham position is now open for candidates interested in the Back Office Jobs sector. This role in Perth offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.