Job Description
Job Information
Job Requisition ID: 80191
Ministry: Advanced Education
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Temporary ending June 30, 2028
Scope: Open Competition
Closing Date: March 12, 2026
Classification: Program Services 1
Salary: $2297.14 to $2989.82 bi-weekly ($59,955- $78,034 /year)
The Foundational Learning and Skills Development (FLSD) unit provides financial assistance to eligible individuals pursuing approved programs such as Adult Basic Education, academic upgrading (Grades 10–12), English as an Additional Language (EAL), and skills development training. These programs help learners build the skills they need to participate fully in Alberta’s workforce and communities.
Role Responsibilities
Working as part of a collaborative client services team, the Client Services Coordinator ensures funding decisions are fair, accurate, and aligned with program policy while delivering respectful, client-focused service. Client Services Coordinator supports individuals accessing foundational learning and skills development programs. This role plays an important part in helping Albertans pursue education and training by assessing eligibility for financial assistance and providing clear, timely guidance to students.
As a Client Services Coordinator, you will:
Review and assess applications and supporting documents to determine eligibility for full-time or part-time funding.
Make decisions on financial assistance amounts and reassess eligibility when circumstances change.
Communicate funding decisions clearly and compassionately to students.
Provide information and guidance on program options, requirements, and application processes.
Respond to client inquiries through a call-center environment.
Apply legislation, program policy, and guidelines consistently and accurately.
Update and maintain accurate client records in government information systems.
Identify trends, common issues, and opportunities to improve service delivery and processes.
Work collaboratively with team members to support operational and service goals.
Please
APS Competencies
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you with understanding competencies:
Agility: Adapts effectively to changing priorities, policies, and client needs while remaining calm and solution-focused in a fast-paced environment.
Creative Problem Solving: Analyzes complex client situations, considers multiple factors, and applies policy to reach fair and well-reasoned decisions.
Systems Thinking: Understands how individual decisions impact program integrity, funding outcomes, and the broader service delivery system.
Develop Networks: Builds respectful, professional relationships with clients, colleagues, and stakeholders to support effective service delivery.
Qualifications
Two-year diploma in a related field; no experience required; or equivalent as described below.
Equivalency: Directly related education or experience considered on the basis of:
1 year of education for 1 year of experience; or
1 year of experience for 1 year of education.
Required:
Experience assessing eligibility, applying policy, or delivering client services in a regulated environment.
Strong analytical and decision-making skills.
Ability to communicate clearly and professionally in sensitive or emotionally charged situations.
Proficiency with information systems and standard office software.
Assets:
Experience working with student funding, financial assistance, or social programs.
Knowledge of government legislation, policy, and accountability frameworks.
Experience in case management or client-focused service delivery.
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to
Notes
This position is based in Edmonton. We require you to attach a Cover Letter with application explaining your qualifications and suitability for this role.
Links and information on what the GoA have to offer to prospective employees.
Working for the Alberta Public Service -
Public Service Pension Plan (PSPP) -
Alberta Public Service Benefit Information -
Professional learning and development -
Research Alberta Public Service Careers tool –
Positive workplace culture and work-life balance.
Leadership and mentorship programs.
How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Annie Ostopowich at [email protected].
Job Requisition ID: 80191
Ministry: Advanced Education
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Temporary ending June 30, 2028
Scope: Open Competition
Closing Date: March 12, 2026
Classification: Program Services 1
Salary: $2297.14 to $2989.82 bi-weekly ($59,955- $78,034 /year)
The Foundational Learning and Skills Development (FLSD) unit provides financial assistance to eligible individuals pursuing approved programs such as Adult Basic Education, academic upgrading (Grades 10–12), English as an Additional Language (EAL), and skills development training. These programs help learners build the skills they need to participate fully in Alberta’s workforce and communities.
Role Responsibilities
Working as part of a collaborative client services team, the Client Services Coordinator ensures funding decisions are fair, accurate, and aligned with program policy while delivering respectful, client-focused service. Client Services Coordinator supports individuals accessing foundational learning and skills development programs. This role plays an important part in helping Albertans pursue education and training by assessing eligibility for financial assistance and providing clear, timely guidance to students.
As a Client Services Coordinator, you will:
Review and assess applications and supporting documents to determine eligibility for full-time or part-time funding.
Make decisions on financial assistance amounts and reassess eligibility when circumstances change.
Communicate funding decisions clearly and compassionately to students.
Provide information and guidance on program options, requirements, and application processes.
Respond to client inquiries through a call-center environment.
Apply legislation, program policy, and guidelines consistently and accurately.
Update and maintain accurate client records in government information systems.
Identify trends, common issues, and opportunities to improve service delivery and processes.
Work collaboratively with team members to support operational and service goals.
Please
APS Competencies
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you with understanding competencies:
Agility: Adapts effectively to changing priorities, policies, and client needs while remaining calm and solution-focused in a fast-paced environment.
Creative Problem Solving: Analyzes complex client situations, considers multiple factors, and applies policy to reach fair and well-reasoned decisions.
Systems Thinking: Understands how individual decisions impact program integrity, funding outcomes, and the broader service delivery system.
Develop Networks: Builds respectful, professional relationships with clients, colleagues, and stakeholders to support effective service delivery.
Qualifications
Two-year diploma in a related field; no experience required; or equivalent as described below.
Equivalency: Directly related education or experience considered on the basis of:
1 year of education for 1 year of experience; or
1 year of experience for 1 year of education.
Required:
Experience assessing eligibility, applying policy, or delivering client services in a regulated environment.
Strong analytical and decision-making skills.
Ability to communicate clearly and professionally in sensitive or emotionally charged situations.
Proficiency with information systems and standard office software.
Assets:
Experience working with student funding, financial assistance, or social programs.
Knowledge of government legislation, policy, and accountability frameworks.
Experience in case management or client-focused service delivery.
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to
Notes
This position is based in Edmonton. We require you to attach a Cover Letter with application explaining your qualifications and suitability for this role.
Links and information on what the GoA have to offer to prospective employees.
Working for the Alberta Public Service -
Public Service Pension Plan (PSPP) -
Alberta Public Service Benefit Information -
Professional learning and development -
Research Alberta Public Service Careers tool –
Positive workplace culture and work-life balance.
Leadership and mentorship programs.
How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Annie Ostopowich at [email protected].
💡 Quick Summary
Seeking a career-building opportunity? The Client Services Coordinator position is now open for candidates interested in the Government Job Alert sector. This role in Edmonton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
