Designation: Client Service Executive

Location: Ahmedabad

Job Description:
• The ideal candidate will work as the CRM support executive and help our client in stream line the business processes such as engagement, reports, informative communication, complain resolutions, surveys over all communication mediums.

Key Responsibilities:
• Manage the incoming call
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents

Requirements:
• Should have completed graduation in any discipline
• Should have excellent communication and verbal skills
• Should have MS office tools such...