Job Description
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Job title, keywords or company
South Australia
50 km
jobs in South Australia
100+ jobs - since yesterday
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What's in it for you?
This is a fantastic opportunity to step into a strategic leadership role and make a genuine impact across multiple house streams in the disability sector.
You'll have the autonomy to shape service delivery, grow DLi's SIL portfolio, and lead a talented, dedicated team.
Salary packaging up to $15,900 per year.
Some flexibility for family commitments and occasional ad-hoc work from home.
At DLi, our approach is simple — "How can we make that happen for you?" Everything we do starts with our clients, and as Client Services Manager, you'll be empowered to champion that mindset across every level of the organisation.
Position Details
The Client Services Manager is a senior leadership role responsible for overseeing operational delivery across DLi's service streams, including Supported Independent Living (SIL), Home and Living Supports, and Specialist Supports.
You'll lead both the Client Services delivery team and the Client Engagement team, ensuring a seamless journey from first enquiry through to ongoing, high-quality service delivery. At DLi, we believe in delivering regular and consistent services, in a regular and consistent manner, by regular and consistent staff — and as Client Services Manager, you'll be at the helm of making that a reality.
This role combines people leadership, operational oversight, client intake and business development — playing a key part in growing and strengthening DLi's service portfolio through quality client experience, sustainable service design and NDIS compliance. DLi's leadership framework is built around the CADS model — Coach, Advise, Develop, Support — and this will be central to how you lead your team.
This role reports directly to the Senior Manager Client Services — SIL.
Your Availability
This is a full-time salaried position, working Monday to Friday, 9:00am – 5:00pm. A degree of flexibility is required, including the ability to work outside regular business hours, participate in the on-call roster, and travel across DLi sites and external events as needed.
Role Requirements
Tertiary qualification in disability, allied health, developmental education or a related field — or demonstrated senior management experience in the disability sector
Qualifications in Business, Leadership or equivalent operational leadership experience
Proven experience in a leadership role within disability, human services or community programs
Strong knowledge of the NDIS, including funding models, quoting, Service Agreements and Roster of Care
Demonstrated commitment to the CADS leadership model (Coach, Advise, Develop, Support)
Financial and operational acumen, including budget development and management
Valid NDIS Worker Screening Check
Working with Children Check
First Aid and CPR
NDIS Quality, Safety and You Certificate
Full Australian Driver's Licence
Right to work in Australia
High-level communication, interpersonal and relationship management skills
Commitment to human rights, person-centred care and co-design principles
About Us
DLi is a leading South Australian disability support services provider with over 40 years of experience. We support people to live the life they choose across a range of services including Supported Independent Living, In-home Support, Behaviour Support, Short and Medium-Term Accommodation, and Community Participation programs.
What sets us apart is our dedicated Quality and Safeguarding Team, which ensures industry best practice across the organisation. When you join DLi, you're joining a well-resourced, person-centred team that's backed by strong systems, experienced leadership and a genuine commitment to making a difference.
Our Values
Everything we do at DLi is underpinned by our values. These are:
Impactful: We have a positive impact, supporting people to thrive and succeed.
Joyful: We create a positive environment, taking great delight in supporting others to flourish.
Connected: We take the time to build strong connections so that people feel supported, valued & safe.
Supportive: We are kind, understanding and encouraging of people's goals and aspirations.
Genuine: We are sincere, honest, respectful and fair.
DLi is an Equal Opportunity Employer with a diverse workforce. DLi is committed to improving and sustaining employment outcomes for people from diverse backgrounds.
Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities are encouraged to apply.
We are on an exciting journey, and we invite you to apply to join us on the ride!
For further information about the role, please contact our People & Culture team at [email protected]
Start of main content
Job title, keywords or company
South Australia
50 km
jobs in South Australia
100+ jobs - since yesterday
Casual Team Member - Cotton On Mega West Lakes
Cotton On Group
West Lakes SA
Visited 13 minutes ago
Banking Consultant, SA
ANZ Banking Group
Oaklands Park SA
Visited 14 minutes ago
Storeperson
Metcash
South Australia
Visited 12 minutes ago
Cleaner & General Hand for Whitegoods Industry
SA Electrical and Gas Centre
Hindmarsh SA 5007
Visited * minutes ago
Reservations Agent
Stamford Hotels & Resorts
Greater Adelaide SA
Opportunities for promotion
On-site parking
Visited 12 minutes ago
Digital Marketing Coordinator (Part-Time)
Yumbah Aquaculture
Kent Town SA
Visited 11 minutes ago
Cleaning and Trolley Collection
Coles Supermarkets
Mount Barker SA 5251
Gym membership
Employee assistance program
Visited 2 minutes ago
Cleaner - Philip Kennedy Centre
Southern Cross Care
Largs Bay SA 5016
Health insurance
Salary packaging
Visited 5 minutes ago
Dealer Manager
Angle Auto Finance
Greater Adelaide SA
Parental leave
Visited 3 minutes ago
Miner General Services
BHP
Olympic Dam SA
Visited 3 minutes ago
Retail Sales & Design
Stratco
Lonsdale SA 5160
Employee assistance program
Visited 0 minutes ago
Educator
EDGE EARLY LEARNING ADMINISTRATION
Sturt SA 5047
Referral program
Uniform allowance
Employee assistance program
Salary packaging
Opportunities for advancement
Visited 8 minutes ago
Assistant Educator
Eden Academy
Stirling SA
Visited 6 minutes ago
Personal Care Assistant
Eldercare
Evanston Park SA
Salary packaging
Visited 4 minutes ago
Practitioner (Mental Health)
Centacare
Seaton SA 5023
Health insurance
Insurance services
Employee assistance program
Salary packaging
Visited 1 minute ago
Casual Educators
Eden Academy
Parafield Gardens SA
GYG Mount Barker - Shift Leader
OTR Group
Mount Barker SA 5251
Casual Sales Assistant - Myer Marion
Seed Heritage
Marion SA
Referral program
Employee assistance program
Business Machine Technician
Exchange Printers Office National
Mount Gambier SA 5290
Technical Author - Build: SSN AUKUS Build Program
ASC Pty Ltd
Osborne SA
Childcare assistance
Parental leave
Client Services Manager - SIL
disAbility Living Incorporated
Stepney SA 5069
Salary packaging
Work from home
Post-doctoral Research Fellow - Alpine Ecohydrology
University of Canberra
Bruce SA
Health insurance
Employee assistance program
TEMPORARY TEACHER - ROXBY DOWNS AS - SCIENCE + ANOTHER SUBJECT
Department for Education, South Australia
Roxby Downs SA
Relocation assistance
Disability Support Worker in Murray Bridge, SA
Urgently hiring
Alliance MultiCare Services
Murray Bridge SA
Travel reimbursement
Visited 7 hours ago
Nurse Unit Manager Flinders Infusion Suite
SA Health
Greater Adelaide SA
Salary packaging
Visited 7 hours ago
People also searched:
Employers: Post a Job
What's in it for you?
This is a fantastic opportunity to step into a strategic leadership role and make a genuine impact across multiple house streams in the disability sector.
You'll have the autonomy to shape service delivery, grow DLi's SIL portfolio, and lead a talented, dedicated team.
Salary packaging up to $15,900 per year.
Some flexibility for family commitments and occasional ad-hoc work from home.
At DLi, our approach is simple — "How can we make that happen for you?" Everything we do starts with our clients, and as Client Services Manager, you'll be empowered to champion that mindset across every level of the organisation.
Position Details
The Client Services Manager is a senior leadership role responsible for overseeing operational delivery across DLi's service streams, including Supported Independent Living (SIL), Home and Living Supports, and Specialist Supports.
You'll lead both the Client Services delivery team and the Client Engagement team, ensuring a seamless journey from first enquiry through to ongoing, high-quality service delivery. At DLi, we believe in delivering regular and consistent services, in a regular and consistent manner, by regular and consistent staff — and as Client Services Manager, you'll be at the helm of making that a reality.
This role combines people leadership, operational oversight, client intake and business development — playing a key part in growing and strengthening DLi's service portfolio through quality client experience, sustainable service design and NDIS compliance. DLi's leadership framework is built around the CADS model — Coach, Advise, Develop, Support — and this will be central to how you lead your team.
This role reports directly to the Senior Manager Client Services — SIL.
Your Availability
This is a full-time salaried position, working Monday to Friday, 9:00am – 5:00pm. A degree of flexibility is required, including the ability to work outside regular business hours, participate in the on-call roster, and travel across DLi sites and external events as needed.
Role Requirements
Tertiary qualification in disability, allied health, developmental education or a related field — or demonstrated senior management experience in the disability sector
Qualifications in Business, Leadership or equivalent operational leadership experience
Proven experience in a leadership role within disability, human services or community programs
Strong knowledge of the NDIS, including funding models, quoting, Service Agreements and Roster of Care
Demonstrated commitment to the CADS leadership model (Coach, Advise, Develop, Support)
Financial and operational acumen, including budget development and management
Valid NDIS Worker Screening Check
Working with Children Check
First Aid and CPR
NDIS Quality, Safety and You Certificate
Full Australian Driver's Licence
Right to work in Australia
High-level communication, interpersonal and relationship management skills
Commitment to human rights, person-centred care and co-design principles
About Us
DLi is a leading South Australian disability support services provider with over 40 years of experience. We support people to live the life they choose across a range of services including Supported Independent Living, In-home Support, Behaviour Support, Short and Medium-Term Accommodation, and Community Participation programs.
What sets us apart is our dedicated Quality and Safeguarding Team, which ensures industry best practice across the organisation. When you join DLi, you're joining a well-resourced, person-centred team that's backed by strong systems, experienced leadership and a genuine commitment to making a difference.
Our Values
Everything we do at DLi is underpinned by our values. These are:
Impactful: We have a positive impact, supporting people to thrive and succeed.
Joyful: We create a positive environment, taking great delight in supporting others to flourish.
Connected: We take the time to build strong connections so that people feel supported, valued & safe.
Supportive: We are kind, understanding and encouraging of people's goals and aspirations.
Genuine: We are sincere, honest, respectful and fair.
DLi is an Equal Opportunity Employer with a diverse workforce. DLi is committed to improving and sustaining employment outcomes for people from diverse backgrounds.
Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities are encouraged to apply.
We are on an exciting journey, and we invite you to apply to join us on the ride!
For further information about the role, please contact our People & Culture team at [email protected]
💡 Quick Summary
Seeking a career-building opportunity? The Client Services Manager - SIL position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
