Job Description
About us:
The Kamloops Food Bank is a vital community organization dedicated to addressing food insecurity in the Kamloops area. We provide essential food support to individuals and families in need, foster community engagement, and strive to make a positive impact on the lives of those we serve. Our mission is powered by a team of passionate individuals and volunteers who strive to make a positive impact and create a hunger-free community.
Position summary:
We are looking for a dynamic and qualified individual to be the welcoming face of our organization. The right candidate will be outgoing, professional and have the ability to step into a variety of roles as needed. The Client Services employee welcomes a diverse group of clients and records their visits along with relevant data prior to them accessing perishable and non-perishable food items.
Key responsibilities:
Client interaction:
Ensure client service area is set up and closed each day
Greet and assist clients in a friendly and respectful manner, ensuring a positive and welcoming environment
Conduct intake interviews with new clients to collect data and input into Link2feed
Provide information about hours of operation, dates and times they are eligible to receive food
Address client inquiries, concerns and complaints promptly and professionally
Deescalate aggressive behaviour to maintain a safe and respectful environment
Client database management:
Maintain client databases, ensuring accurate and up-to-date information for all clients
Oversee the tracking and recording of food distribution data to maintain accurate records
Distribution operations:
Coordinate the efficient and organized distribution of food to clients, ensuring fair and equitable access to resources
Collaborate with volunteers to set up distribution areas, manage client flow and maintain order during distribution hours
Monitor inventory levels and ensure an adequate supply of food items for daily distribution
Ensuring baby bank is fully stocked and reporting low quantities of baby items to warehouse manager
Quality assurance and compliance:
Ensure compliance with food safety regulations, health and safety standards, and relevant policies
Conduct periodic audits of distribution processes to identify areas for improvement and implement corrective actions
Communicate all food recalls with clients, staff and volunteers
Ensure any recalled products identified are removed from distribution and are tracked for recall reporting
Staff and volunteer relations:
Work closely with client service staff and volunteers to ensure smooth operations during distribution and other client service activities
Provide guidance to staff and volunteers regarding fair and efficient distribution of food on hand
Assist staff and volunteers with lifting bins and restocking stations
Monitor staff, volunteer and client interactions to ensure safe and respectful behaviour
Collaboration and communication:
Collaborate with other departments and team members daily regarding food levels and assess the approach regarding food distribution
Report any aggressive behaviour by staff, volunteers, or clients to Warehouse Manager
Keep detailed notes on client files regarding any concerns or follow-ups
Maintain open and clear communication with clients, staff, volunteers and external partners
Participate in regular team meetings and contribute ideas for improving client services and overall operations
Stay informed about industry best practices and trends in client services and food safety
Qualifications:
Strong interpersonal and communication skills, with the ability to interact effectively with diverse clients and stakeholders
Excellent organizational and multitasking abilities to manage high client volume
Proficiency in using computer software and databases for data entry and reporting
Ability to work flexible hours, including weekends and evenings
Empathy, compassion and a commitment to serving the community
What we offer:
Competitive salary commensurate with experience
A positive and collaborative work environment
Opportunity to make a substantial difference in our community
Ongoing training and development opportunities
The chance to work with a dedicated and passionate team of professionals and volunteers
How to apply:
If you are ready to be part of a team that's making a meaningful impact in our community, please submit your resume and a cover letter detailing your qualifications and interest in the position to [email protected]. This position will remain open until the ideal candidate has been found. Only successful candidates will be contacted.
The Kamloops Food Bank is an equal opportunity employer. We welcome and encourage applications from individuals of all backgrounds and experiences. Join us in the fight against hunger and making a difference in the non-profit sector!
Job Type: Full-time
Pay: $20.00 per hour
Work Location: In person
The Kamloops Food Bank is a vital community organization dedicated to addressing food insecurity in the Kamloops area. We provide essential food support to individuals and families in need, foster community engagement, and strive to make a positive impact on the lives of those we serve. Our mission is powered by a team of passionate individuals and volunteers who strive to make a positive impact and create a hunger-free community.
Position summary:
We are looking for a dynamic and qualified individual to be the welcoming face of our organization. The right candidate will be outgoing, professional and have the ability to step into a variety of roles as needed. The Client Services employee welcomes a diverse group of clients and records their visits along with relevant data prior to them accessing perishable and non-perishable food items.
Key responsibilities:
Client interaction:
Ensure client service area is set up and closed each day
Greet and assist clients in a friendly and respectful manner, ensuring a positive and welcoming environment
Conduct intake interviews with new clients to collect data and input into Link2feed
Provide information about hours of operation, dates and times they are eligible to receive food
Address client inquiries, concerns and complaints promptly and professionally
Deescalate aggressive behaviour to maintain a safe and respectful environment
Client database management:
Maintain client databases, ensuring accurate and up-to-date information for all clients
Oversee the tracking and recording of food distribution data to maintain accurate records
Distribution operations:
Coordinate the efficient and organized distribution of food to clients, ensuring fair and equitable access to resources
Collaborate with volunteers to set up distribution areas, manage client flow and maintain order during distribution hours
Monitor inventory levels and ensure an adequate supply of food items for daily distribution
Ensuring baby bank is fully stocked and reporting low quantities of baby items to warehouse manager
Quality assurance and compliance:
Ensure compliance with food safety regulations, health and safety standards, and relevant policies
Conduct periodic audits of distribution processes to identify areas for improvement and implement corrective actions
Communicate all food recalls with clients, staff and volunteers
Ensure any recalled products identified are removed from distribution and are tracked for recall reporting
Staff and volunteer relations:
Work closely with client service staff and volunteers to ensure smooth operations during distribution and other client service activities
Provide guidance to staff and volunteers regarding fair and efficient distribution of food on hand
Assist staff and volunteers with lifting bins and restocking stations
Monitor staff, volunteer and client interactions to ensure safe and respectful behaviour
Collaboration and communication:
Collaborate with other departments and team members daily regarding food levels and assess the approach regarding food distribution
Report any aggressive behaviour by staff, volunteers, or clients to Warehouse Manager
Keep detailed notes on client files regarding any concerns or follow-ups
Maintain open and clear communication with clients, staff, volunteers and external partners
Participate in regular team meetings and contribute ideas for improving client services and overall operations
Stay informed about industry best practices and trends in client services and food safety
Qualifications:
Strong interpersonal and communication skills, with the ability to interact effectively with diverse clients and stakeholders
Excellent organizational and multitasking abilities to manage high client volume
Proficiency in using computer software and databases for data entry and reporting
Ability to work flexible hours, including weekends and evenings
Empathy, compassion and a commitment to serving the community
What we offer:
Competitive salary commensurate with experience
A positive and collaborative work environment
Opportunity to make a substantial difference in our community
Ongoing training and development opportunities
The chance to work with a dedicated and passionate team of professionals and volunteers
How to apply:
If you are ready to be part of a team that's making a meaningful impact in our community, please submit your resume and a cover letter detailing your qualifications and interest in the position to [email protected]. This position will remain open until the ideal candidate has been found. Only successful candidates will be contacted.
The Kamloops Food Bank is an equal opportunity employer. We welcome and encourage applications from individuals of all backgrounds and experiences. Join us in the fight against hunger and making a difference in the non-profit sector!
Job Type: Full-time
Pay: $20.00 per hour
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Client Services position is now open for candidates interested in the Bank Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
