Job Description
Job Title: Client Services Officer
About the Role
We are seeking three Customer Service/Call Centre professionals to join our team as Client Services Officers. In this role, you will provide first-line customer service and support to clients, using your knowledge of legislation to respond to and resolve queries in a caring and empathetic manner.
Your Key Responsibilities
Provide procedural advice, guidance, and information relating to conciliation and arbitration processes and the conduct of conferences and hearings.
Determine jurisdiction and accurately register Applications for Conciliation, efficiently and effectively contributing to the management of conciliation disputes.
Undertake rotational reception coverage, switchboard, and mail-related duties.
Requirements
Experience providing administrative support to multiple stakeholders within a service-oriented legal environment.
Experience with the Victorian Worker's Compensation Scheme.
Previous client service experience, particularly working with vulnerable people from diverse backgrounds with complex needs.
Strong emotional intelligence, with the ability to engage empathetically with people of all walks of life.
About Us
We are a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including competitive remuneration, flexible leave arrangements, and access to a 24/7 employee assistance program.
How to Apply
Please submit your resume and cover letter via our job application system outlining your interest and motivation in the position, your suitability for the role, and how you can
About the Role
We are seeking three Customer Service/Call Centre professionals to join our team as Client Services Officers. In this role, you will provide first-line customer service and support to clients, using your knowledge of legislation to respond to and resolve queries in a caring and empathetic manner.
Your Key Responsibilities
Provide procedural advice, guidance, and information relating to conciliation and arbitration processes and the conduct of conferences and hearings.
Determine jurisdiction and accurately register Applications for Conciliation, efficiently and effectively contributing to the management of conciliation disputes.
Undertake rotational reception coverage, switchboard, and mail-related duties.
Requirements
Experience providing administrative support to multiple stakeholders within a service-oriented legal environment.
Experience with the Victorian Worker's Compensation Scheme.
Previous client service experience, particularly working with vulnerable people from diverse backgrounds with complex needs.
Strong emotional intelligence, with the ability to engage empathetically with people of all walks of life.
About Us
We are a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including competitive remuneration, flexible leave arrangements, and access to a 24/7 employee assistance program.
How to Apply
Please submit your resume and cover letter via our job application system outlining your interest and motivation in the position, your suitability for the role, and how you can
💡 Quick Summary
Seeking a career-building opportunity? The Client Services Officer position is now open for candidates interested in the Government Job Alert sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.