Job Description
We welcome fearless thinkers.
For over 100 years, Maurice Blackburn has stood up for those who need us most. With courage and compassion, we extend access to justice to countless Australians. We look beyond the immediate challenge to support people in moments that matter across their lives, and continually push for better solutions for our clients. We invest in and empower our people to stand up for what we believe in and go fearlessly forward together.
We work on real cases, achieving important and positive results in real people’s lives, which is why we are one of Australia’s most respected law firms. Maurice Blackburn, experience you can count on.
About the role
We’re looking for a Client Service Officer to join our Client Support team in a short‑term casual capacity. This role is ideal for someone who thrives in a fast‑paced environment, enjoys helping people, and brings strong administrative and communication skills. There are multiple positions available.
As a Client Service Officer, you’ll be the first point of contact for individuals seeking information and support. You’ll handle incoming calls, manage follow‑ups, and ensure enquiries are responded to with empathy, clarity, and efficiency. You’ll also maintain accurate records and update internal systems to support smooth case progression.
You’ll be part of a supportive, values‑driven team committed to delivering exceptional service. This short‑term casual role is a great opportunity to gain experience in a meaningful area of work while contributing to positive outcomes for our clients.
What you’ll bring
Experience in customer service with strong administrative capability
Excellent communication skills — written, verbal, listening and interpersonal
Ability to manage high volumes of work with strong organisation and time management
Empathy and understanding for people in challenging circumstances
Proficiency in Microsoft Office
A collaborative approach and enthusiasm for learning
Ability to juggle competing priorities and meet deadlines
Additional languages are an advantage
Our People Commitment comes with the following benefits:
Ongoing coaching and career development opportunities
22 Weeks Parental leave with your superannuation guaranteed and back-to-work transition policy
End of Year leave, 1 day first year, 4 days after 2 years
Comprehensive mental health framework, including wellbeing leave (up to 4 extra days per year) and $299 reimbursement
Fitness and wellbeing discounts
A hybrid flex working model
Salary Continuance & Life Insurance
17.5% Annual Leave Loading
… just to name a few. *T's & C's apply
Our shared values represent what we stand for and guide how we act, with Courage; Compassion; Collaboration; Fairness and Tenacity.
We love that you have a life outside of work and we’re happy to support yours. We provide you a safe, supportive and collaborative environment, backed by inclusive leaders and progressive people policies, where you can be your authentic self and thrive. Here we are committed to creating a diverse and inclusive culture, enriched by differences in ethnicity, gender, ****** orientation, gender identity, disability, religion, age and family arrangements. Applications from First Nations People are encouraged.
Are you ready to join us on a journey to extend access to justice to more Australians, in an organisation and role in which every action you take makes a difference? Apply now.
Our Circle Back Initiative partnership means we’re committed to responding to every applicant.
Additional Information
Our Circle Back Initiative partnership means we’re committed to responding to every applicant.
Please note that all successful candidates will be required to undergo background checks as part of our commitment to maintaining a safe and compliant workplace
For over 100 years, Maurice Blackburn has stood up for those who need us most. With courage and compassion, we extend access to justice to countless Australians. We look beyond the immediate challenge to support people in moments that matter across their lives, and continually push for better solutions for our clients. We invest in and empower our people to stand up for what we believe in and go fearlessly forward together.
We work on real cases, achieving important and positive results in real people’s lives, which is why we are one of Australia’s most respected law firms. Maurice Blackburn, experience you can count on.
About the role
We’re looking for a Client Service Officer to join our Client Support team in a short‑term casual capacity. This role is ideal for someone who thrives in a fast‑paced environment, enjoys helping people, and brings strong administrative and communication skills. There are multiple positions available.
As a Client Service Officer, you’ll be the first point of contact for individuals seeking information and support. You’ll handle incoming calls, manage follow‑ups, and ensure enquiries are responded to with empathy, clarity, and efficiency. You’ll also maintain accurate records and update internal systems to support smooth case progression.
You’ll be part of a supportive, values‑driven team committed to delivering exceptional service. This short‑term casual role is a great opportunity to gain experience in a meaningful area of work while contributing to positive outcomes for our clients.
What you’ll bring
Experience in customer service with strong administrative capability
Excellent communication skills — written, verbal, listening and interpersonal
Ability to manage high volumes of work with strong organisation and time management
Empathy and understanding for people in challenging circumstances
Proficiency in Microsoft Office
A collaborative approach and enthusiasm for learning
Ability to juggle competing priorities and meet deadlines
Additional languages are an advantage
Our People Commitment comes with the following benefits:
Ongoing coaching and career development opportunities
22 Weeks Parental leave with your superannuation guaranteed and back-to-work transition policy
End of Year leave, 1 day first year, 4 days after 2 years
Comprehensive mental health framework, including wellbeing leave (up to 4 extra days per year) and $299 reimbursement
Fitness and wellbeing discounts
A hybrid flex working model
Salary Continuance & Life Insurance
17.5% Annual Leave Loading
… just to name a few. *T's & C's apply
Our shared values represent what we stand for and guide how we act, with Courage; Compassion; Collaboration; Fairness and Tenacity.
We love that you have a life outside of work and we’re happy to support yours. We provide you a safe, supportive and collaborative environment, backed by inclusive leaders and progressive people policies, where you can be your authentic self and thrive. Here we are committed to creating a diverse and inclusive culture, enriched by differences in ethnicity, gender, ****** orientation, gender identity, disability, religion, age and family arrangements. Applications from First Nations People are encouraged.
Are you ready to join us on a journey to extend access to justice to more Australians, in an organisation and role in which every action you take makes a difference? Apply now.
Our Circle Back Initiative partnership means we’re committed to responding to every applicant.
Additional Information
Our Circle Back Initiative partnership means we’re committed to responding to every applicant.
Please note that all successful candidates will be required to undergo background checks as part of our commitment to maintaining a safe and compliant workplace
💡 Quick Summary
Seeking a career-building opportunity? The Client Services Officer position is now open for candidates interested in the Back Office Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
