Job Description
Job Title- Client Services Operations Analyst, NCT
Location- Bangalore, India
Role Description
Executing assigned Client reporting production activities
Ensure 4 eye principal is being followed in the team
Conduct spot checks to ensure and document adherence
Maintain up to date process manuals and process reviews
Manage queries within team and resolve them with help of onshore colleagues if required
Assist manager in reviewing process changes and update procedures
Plan back up for team during their leaves
Escalate all issues in time, to the appropriate level, to avoid any adverse impact on the business
Maintain clear and prompt communication with departments like risk, front office and performance measurement, IT etc.
Ensure teamwork culture is practiced.
To get involved in process improvement projects driven by the management.
Ensure proper back-ups created and assist other teams during contingencies (Staff shortage, high volumes etc)
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your key responsibilities
To ensure processes are performed as per defined Key Operating Processes.(KOP)
The Analyst/Senior Analyst will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties.
He/she needs to ensure team adherence to all cut-off times/deadlines and quality of processing as maintained in SLAs.
He/she should ensure that all queries/first-level escalations related to routine activities are responded to within the period specified.
Needs to conduct checks and maintain documentation to ensure that there are sufficient records for future reference
Should take responsibility and act as backup for the team manager in his/her absence and share best practices with the team.
To escalates unusual activity (new client activity, slow systems, delayed approvals, deviations form KOP’).
Awareness of risks attached to the processes and escalation of potential risks to the bank to Team Manager.
To communicate with the stakeholders to share any process specific updates or to escalate any issues.
Your skills and experience
Basic understanding of Client / Performance Reporting
Knowledge of German language - Minimum requirement B2.2 or equivalent
Good communication (verbal & written) and interpersonal skills
Willingness to take on responsibility and learn new tasks
Sound desktop PC skills including Microsoft Office
Ability to work quick and accurately, even under tight deadlines
Team-playing skills
How we’ll support you
Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
About us and our teams
https://www.db.com/company/company.htm
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, ****** orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.
Location- Bangalore, India
Role Description
Executing assigned Client reporting production activities
Ensure 4 eye principal is being followed in the team
Conduct spot checks to ensure and document adherence
Maintain up to date process manuals and process reviews
Manage queries within team and resolve them with help of onshore colleagues if required
Assist manager in reviewing process changes and update procedures
Plan back up for team during their leaves
Escalate all issues in time, to the appropriate level, to avoid any adverse impact on the business
Maintain clear and prompt communication with departments like risk, front office and performance measurement, IT etc.
Ensure teamwork culture is practiced.
To get involved in process improvement projects driven by the management.
Ensure proper back-ups created and assist other teams during contingencies (Staff shortage, high volumes etc)
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your key responsibilities
To ensure processes are performed as per defined Key Operating Processes.(KOP)
The Analyst/Senior Analyst will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties.
He/she needs to ensure team adherence to all cut-off times/deadlines and quality of processing as maintained in SLAs.
He/she should ensure that all queries/first-level escalations related to routine activities are responded to within the period specified.
Needs to conduct checks and maintain documentation to ensure that there are sufficient records for future reference
Should take responsibility and act as backup for the team manager in his/her absence and share best practices with the team.
To escalates unusual activity (new client activity, slow systems, delayed approvals, deviations form KOP’).
Awareness of risks attached to the processes and escalation of potential risks to the bank to Team Manager.
To communicate with the stakeholders to share any process specific updates or to escalate any issues.
Your skills and experience
Basic understanding of Client / Performance Reporting
Knowledge of German language - Minimum requirement B2.2 or equivalent
Good communication (verbal & written) and interpersonal skills
Willingness to take on responsibility and learn new tasks
Sound desktop PC skills including Microsoft Office
Ability to work quick and accurately, even under tight deadlines
Team-playing skills
How we’ll support you
Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
About us and our teams
https://www.db.com/company/company.htm
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, ****** orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.
💡 Quick Summary
Seeking a career-building opportunity? The Client Services Operations Analyst| NCT position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
