Job Description
● Providing professional support to clients and partners;
● Managing all trading accounts alterations for clients: MT4/MT5 account alterations, leverage changes, group changes;
● Monitoring and handling client queries in Support inbox;
● Assisting with chat function and phone support;
● Providing clients with relevant information on the products and services offered by the company
● Administrative Salesforce duties maintaining a detailed and accurate record of all client details and communications;
● Provide reports with the support of internal systems to clients or other departments;
● Assist clients with the deposit and withdrawal process and provide guidance on payment systems;
● Report any potential issues for client facing technology using the IX THROTTL ticketing system;
● Report any suspicious activity (suspected fraud) to the MLRO or compliance promptly;
● Adhere to revisions to existing compliance practices and procedures, as implemented by compliance department;
● Deal with other type of tasks, as required by the company
● Follow the complaints handling procedure and report any client complaints to compliance promptly, if necessary.
● Establish and maintain a good & professional relationship with clients, colleagues and partners;
● Ensure you pay attention to detail in all aspects of the role;
● Be diligent in keeping on top of support functions, in a timely and professional manner
● Keep up to date with industry news and developments, attend educational training on new internal systems and procedures, and products offered.
Job Type: Fresher
Salary: ₹25,000.00 - ₹30,055.58 per month
Benefits:
Provident Fund
Schedule:
Day shift
Supplemental pay types:
Yearly bonus
Ability to commute/relocate:
Ahmadabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Required)
Experience:
total work: 1 year (Required)
Customer service: 1 year (Required)
Language:
English (Required)
Hindi (Preferred)
● Managing all trading accounts alterations for clients: MT4/MT5 account alterations, leverage changes, group changes;
● Monitoring and handling client queries in Support inbox;
● Assisting with chat function and phone support;
● Providing clients with relevant information on the products and services offered by the company
● Administrative Salesforce duties maintaining a detailed and accurate record of all client details and communications;
● Provide reports with the support of internal systems to clients or other departments;
● Assist clients with the deposit and withdrawal process and provide guidance on payment systems;
● Report any potential issues for client facing technology using the IX THROTTL ticketing system;
● Report any suspicious activity (suspected fraud) to the MLRO or compliance promptly;
● Adhere to revisions to existing compliance practices and procedures, as implemented by compliance department;
● Deal with other type of tasks, as required by the company
● Follow the complaints handling procedure and report any client complaints to compliance promptly, if necessary.
● Establish and maintain a good & professional relationship with clients, colleagues and partners;
● Ensure you pay attention to detail in all aspects of the role;
● Be diligent in keeping on top of support functions, in a timely and professional manner
● Keep up to date with industry news and developments, attend educational training on new internal systems and procedures, and products offered.
Job Type: Fresher
Salary: ₹25,000.00 - ₹30,055.58 per month
Benefits:
Provident Fund
Schedule:
Day shift
Supplemental pay types:
Yearly bonus
Ability to commute/relocate:
Ahmadabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Required)
Experience:
total work: 1 year (Required)
Customer service: 1 year (Required)
Language:
English (Required)
Hindi (Preferred)
💡 Quick Summary
Seeking a career-building opportunity? The Client Services Representative | Fresher Apply position is now open for candidates interested in the 12th Pass Jobs sector. This role in Gujarat offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in 12th Pass Jobs is a plus.
