Job Description
About the Role
Join our team as a Client Services Representative, where you will play a crucial role in providing exceptional customer service and ensuring customer satisfaction through various on-site tasks.
Your Impact
Main Responsibilities:
• Communicate promptly with your supervisor regarding any potential issues or customer concerns.
• Respond quickly to management and client requests through emails, phone calls, and in-person communication.
• Demonstrate a strong commitment to excellent customer service.
• Assist in the creation of the Site Procedure Guide to document all account processes effectively.
• Engage in various responsibilities that may include Copy/Print Production, Copier Maintenance, Mail/Courier Services, Reception, Shipping/Receiving, Inventory Services, and File Room Services based on your assigned location.
• Participate in cross-training sessions to provide coverage during staff shortages.
• Be flexible as site responsibilities and coverage locations may change based on client and division needs.
Mail/Courier Services:
• Ensure prompt and accurate handling of receiving, sorting, delivering, and processing all courier items and mail, including interoffice mail and USPS mail.
• Track and log courier and other accountable items such as FedEx, UPS, and Certified Mail.
• Investigate and properly route unidentified and generic mail.
• Manage the receipt, logging, delivery, and tracking of messenger items.
• Respond to customer inquiries and requests effectively.
• Maintain routine upkeep of all mailing and courier equipment.
• Document and track customer inquiries and the fulfillment of requests.
Reception/Office Services:
• Perform general front office duties, including greeting visitors, answering calls, taking messages, managing conference room schedules, and entering data.
• Attend to customer needs and requests, accept deliveries, and prepare food and beverages for meetings.
• May also involve responsibilities related to copying and copier maintenance.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role requiring compliance with customer policies and health protocols, including potential COVID-19 vaccination.
• High School Diploma, GED, or equivalent experience required, with less than one year of relevant experience.
• Basic computer and technical skills.
• Strong multitasking abilities and prioritization skills to meet deadlines.
• Excellent customer service and communication skills.
• Ability to work independently with minimal supervision.
• Willingness to work overtime as necessary.
• Must obtain all required security clearances to access client premises.
• Potential driving responsibilities between multiple client locations; a valid driver's license and acceptable driving record are necessary.
• Ability to lift up to 50 pounds and spend extended periods standing, bending, walking, pulling, and reaching.
We are pleased to offer an anticipated hourly wage for this role ranging from $17.20 to $23.37.
Company Overview
Canon U.S.A., Inc. is a prominent provider of digital imaging solutions, serving the U.S. and Latin American markets with approximately $28.5 billion in global revenue. Our parent company, Canon Inc., has continuously ranked among the top-10 patent holders in the U.S. for 41 years. We embrace a philosophy of social and environmental responsibility as guided by our core principle of Kyosei.
Who We Are
If you're looking for a professional experience filled with purpose, opportunity, and a world-class team, you're in the right place. Our mission is to exceed customer expectations through innovative solutions and community involvement. Join us to experience a culture built on integrity, respect, and empowerment.
What We Offer
You will be part of a leader in digital imaging with vast opportunities to impact your career significantly. We demonstrate our commitment to employees through competitive compensation and a comprehensive benefits package.
And Even More Perks!
• Employee referral bonuses
• Employee discounts
• 'Dress for Your Day' casual attire program
• Volunteer opportunities to engage with our community
• Unique welcome kits and official merchandise
Canon U.S.A., Inc. is committed to equal opportunity employment. We welcome applicants without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, or veteran status.
If you require accommodations during the application process, please reach out to the company for assistance.
Work Location: Chicago, IL. This is a full-time, on-site position.
Join our team as a Client Services Representative, where you will play a crucial role in providing exceptional customer service and ensuring customer satisfaction through various on-site tasks.
Your Impact
Main Responsibilities:
• Communicate promptly with your supervisor regarding any potential issues or customer concerns.
• Respond quickly to management and client requests through emails, phone calls, and in-person communication.
• Demonstrate a strong commitment to excellent customer service.
• Assist in the creation of the Site Procedure Guide to document all account processes effectively.
• Engage in various responsibilities that may include Copy/Print Production, Copier Maintenance, Mail/Courier Services, Reception, Shipping/Receiving, Inventory Services, and File Room Services based on your assigned location.
• Participate in cross-training sessions to provide coverage during staff shortages.
• Be flexible as site responsibilities and coverage locations may change based on client and division needs.
Mail/Courier Services:
• Ensure prompt and accurate handling of receiving, sorting, delivering, and processing all courier items and mail, including interoffice mail and USPS mail.
• Track and log courier and other accountable items such as FedEx, UPS, and Certified Mail.
• Investigate and properly route unidentified and generic mail.
• Manage the receipt, logging, delivery, and tracking of messenger items.
• Respond to customer inquiries and requests effectively.
• Maintain routine upkeep of all mailing and courier equipment.
• Document and track customer inquiries and the fulfillment of requests.
Reception/Office Services:
• Perform general front office duties, including greeting visitors, answering calls, taking messages, managing conference room schedules, and entering data.
• Attend to customer needs and requests, accept deliveries, and prepare food and beverages for meetings.
• May also involve responsibilities related to copying and copier maintenance.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role requiring compliance with customer policies and health protocols, including potential COVID-19 vaccination.
• High School Diploma, GED, or equivalent experience required, with less than one year of relevant experience.
• Basic computer and technical skills.
• Strong multitasking abilities and prioritization skills to meet deadlines.
• Excellent customer service and communication skills.
• Ability to work independently with minimal supervision.
• Willingness to work overtime as necessary.
• Must obtain all required security clearances to access client premises.
• Potential driving responsibilities between multiple client locations; a valid driver's license and acceptable driving record are necessary.
• Ability to lift up to 50 pounds and spend extended periods standing, bending, walking, pulling, and reaching.
We are pleased to offer an anticipated hourly wage for this role ranging from $17.20 to $23.37.
Company Overview
Canon U.S.A., Inc. is a prominent provider of digital imaging solutions, serving the U.S. and Latin American markets with approximately $28.5 billion in global revenue. Our parent company, Canon Inc., has continuously ranked among the top-10 patent holders in the U.S. for 41 years. We embrace a philosophy of social and environmental responsibility as guided by our core principle of Kyosei.
Who We Are
If you're looking for a professional experience filled with purpose, opportunity, and a world-class team, you're in the right place. Our mission is to exceed customer expectations through innovative solutions and community involvement. Join us to experience a culture built on integrity, respect, and empowerment.
What We Offer
You will be part of a leader in digital imaging with vast opportunities to impact your career significantly. We demonstrate our commitment to employees through competitive compensation and a comprehensive benefits package.
And Even More Perks!
• Employee referral bonuses
• Employee discounts
• 'Dress for Your Day' casual attire program
• Volunteer opportunities to engage with our community
• Unique welcome kits and official merchandise
Canon U.S.A., Inc. is committed to equal opportunity employment. We welcome applicants without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, or veteran status.
If you require accommodations during the application process, please reach out to the company for assistance.
Work Location: Chicago, IL. This is a full-time, on-site position.
💡 Quick Summary
Seeking a career-building opportunity? The Client Services Representative - Mail and Reception position is now open for candidates interested in the Back Office Jobs sector. This role in Chicago offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
