Job Description
Auckland
Customer Service - Call Centre (Call Centre & Customer Service)
Full time
Negotiable Salary Based On Skills & Experience
Posted 6h ago
Earn a Negotiable Salary Package Based On Your Skills & Experience
Healthcare Organisation Dedicated To Innovative Patient Care Solutions
Full Time Role | Monday to Friday | 11am - 7.30pm | Fully Remote Position
About The Company
Our client, Green Leaf Solutions, are a forward-thinking organisation, operating in the evolving field of healthcare services with a focus on patient care and innovative solutions. Their team is driven by a shared passion for improving lives and supporting one another and they foster a collaborative and inclusive environment, where teamwork is key to overcoming challenges and achieving goals.
Green Leaf Solutions proudly operates the ******** Clinic (www.cannabisclinic.co.nz) and Florx Health (www.florx.co.nz) and Lake Road Pharmacy. In the last 4 years, they've grown rapidly and already helped over 35,000 Kiwis improve their quality of life. They now have multiple roles available within their client services team to ensure they can continue to connect with clients, provide valuable support, and make a real difference.
About The Opportunity
The primary purpose of the Outbound Client Services role is to facilitate meaningful, client-centered conversations that encourage the scheduling of consultations and re-engagement for follow-up appointments.
Some of your responsibilities will include:
Initiate proactive outreach by making outbound calls to prospective clients who have expressed interest in the services
Re-engage past clients by reaching out to those who have been inactive, inviting them to schedule consultations or follow-up appointments
Following up on overdue invoices for the accounts team as required
Drive appointment scheduling through persuasive communication, encouraging potential clients to book consultations or further meetings
Adapt to a high-volume, fast-paced phone environment, making concise and efficient calls while maintaining professionalism
Accurately document client interactions and update client information in the system
Report regularly on performance metrics (KPIs), providing updates to the manager on progress and outcomes
Ensure confidentiality and compliance are consistently maintained in all client communications and data handling
About You
The successful candidate will have:
Previous experience in a similar customer service or client care role with outbound calling experience
Proven track record in sales, with the ability to meet and exceed performance targets and KPIs
Strong verbal communication skills with the ability to build rapport and engage effectively with a diverse range of clients
Proficient in typing, navigating computer systems, and experience in phone systems/software (Intercom or Aircall experience is desirable)
A genuine interest in medicinal ******** and its potential benefits, with a willingness to learn more about the industry and its offerings
You will also have:
An empathetic and patient demeanour even under pressure
The ability to handle high-pressure situations calmly and professionally
Excellent organisational abilities and stong attention to detail
A positive and upbeat tone whilst making short, impactful calls
What's in it for You?
Growing Business Fostering a Culture of Collaboration
Pioneers, Innovators & Change-Makers in the Industry
Fast-Paced Environment | Constant Evolution & Improvement
Full Time Role with Work-Life Balance | Remote / WFH Role
Initial 12 Month Contract | Monday-To-Friday | 11am–7.30pm
Full Training Provided to Equip You with the Necassary Skills
Dynamic & Technology Driven Work Environment
Innovative Team Aiming to Reshape the Healthcare Industry
Opportunities Available for Progression & Development
Immediate Start Considered for the Right Candidate
Apply today and don't miss out on starting this opportunity as soon as possible!
Employer questions
Your application will include the following questions:
Please select your current eligibility to live and work in New Zealand.
Please confirm which suburb you currently reside in.
Please outline your previous experience in a similar customer service or client care role with a proven track record in sales. Please also confirm if you have outbound calling experience.
Please detail any computer or phone systems/software you feel relevant. Intercom or Aircall experience is desirable.
Please explain what motivated you to apply for this position and why you think you would be great for the role!
Please outline your availability to start in a new role.
Customer Service - Call Centre (Call Centre & Customer Service)
Full time
Negotiable Salary Based On Skills & Experience
Posted 6h ago
Earn a Negotiable Salary Package Based On Your Skills & Experience
Healthcare Organisation Dedicated To Innovative Patient Care Solutions
Full Time Role | Monday to Friday | 11am - 7.30pm | Fully Remote Position
About The Company
Our client, Green Leaf Solutions, are a forward-thinking organisation, operating in the evolving field of healthcare services with a focus on patient care and innovative solutions. Their team is driven by a shared passion for improving lives and supporting one another and they foster a collaborative and inclusive environment, where teamwork is key to overcoming challenges and achieving goals.
Green Leaf Solutions proudly operates the ******** Clinic (www.cannabisclinic.co.nz) and Florx Health (www.florx.co.nz) and Lake Road Pharmacy. In the last 4 years, they've grown rapidly and already helped over 35,000 Kiwis improve their quality of life. They now have multiple roles available within their client services team to ensure they can continue to connect with clients, provide valuable support, and make a real difference.
About The Opportunity
The primary purpose of the Outbound Client Services role is to facilitate meaningful, client-centered conversations that encourage the scheduling of consultations and re-engagement for follow-up appointments.
Some of your responsibilities will include:
Initiate proactive outreach by making outbound calls to prospective clients who have expressed interest in the services
Re-engage past clients by reaching out to those who have been inactive, inviting them to schedule consultations or follow-up appointments
Following up on overdue invoices for the accounts team as required
Drive appointment scheduling through persuasive communication, encouraging potential clients to book consultations or further meetings
Adapt to a high-volume, fast-paced phone environment, making concise and efficient calls while maintaining professionalism
Accurately document client interactions and update client information in the system
Report regularly on performance metrics (KPIs), providing updates to the manager on progress and outcomes
Ensure confidentiality and compliance are consistently maintained in all client communications and data handling
About You
The successful candidate will have:
Previous experience in a similar customer service or client care role with outbound calling experience
Proven track record in sales, with the ability to meet and exceed performance targets and KPIs
Strong verbal communication skills with the ability to build rapport and engage effectively with a diverse range of clients
Proficient in typing, navigating computer systems, and experience in phone systems/software (Intercom or Aircall experience is desirable)
A genuine interest in medicinal ******** and its potential benefits, with a willingness to learn more about the industry and its offerings
You will also have:
An empathetic and patient demeanour even under pressure
The ability to handle high-pressure situations calmly and professionally
Excellent organisational abilities and stong attention to detail
A positive and upbeat tone whilst making short, impactful calls
What's in it for You?
Growing Business Fostering a Culture of Collaboration
Pioneers, Innovators & Change-Makers in the Industry
Fast-Paced Environment | Constant Evolution & Improvement
Full Time Role with Work-Life Balance | Remote / WFH Role
Initial 12 Month Contract | Monday-To-Friday | 11am–7.30pm
Full Training Provided to Equip You with the Necassary Skills
Dynamic & Technology Driven Work Environment
Innovative Team Aiming to Reshape the Healthcare Industry
Opportunities Available for Progression & Development
Immediate Start Considered for the Right Candidate
Apply today and don't miss out on starting this opportunity as soon as possible!
Employer questions
Your application will include the following questions:
Please select your current eligibility to live and work in New Zealand.
Please confirm which suburb you currently reside in.
Please outline your previous experience in a similar customer service or client care role with a proven track record in sales. Please also confirm if you have outbound calling experience.
Please detail any computer or phone systems/software you feel relevant. Intercom or Aircall experience is desirable.
Please explain what motivated you to apply for this position and why you think you would be great for the role!
Please outline your availability to start in a new role.
💡 Quick Summary
Seeking a career-building opportunity? The Client Services Specialist position is now open for candidates interested in the Work from home Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.