Client Services | Training

Job Responsibilities

Design, facilitate and maintain new hire, skill enhancement and initiative-specific training programs

Manage the production of learning objects in a variety of formats including print, graphics, audio, video, and animation technologies to support online coursework and programs

Develop and lead a comprehensive employee readiness strategy to enable optimal results

Evaluate the effectiveness of training programs to ensure that desired outcomes have been achieved

Document and maintain detailed training materials and job aid resources to assist end users in day-to-day functions

Participate on project teams whose outcomes have significant impact to business results

Translate Subject Matter Expert knowledge into effective learning solutions

Assist managers in development and coaching of staff

Required Qualifications, Skills and Capabilities

College degree or equivalent relationship or client service experience

Experience with a wide array of financial products. Core Cash Operations experience is a must.

Excellent communication skills both oral and written

Proven ability to operate effectively in a matrix organization with the ability to work under pressure with tight deadlines

Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint)

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.