Client Servicing Manager

Account Management-Client Servicing
• Manage the daily operations of existing as well as newly acquired accounts.
• Define and initiate projects, schedule and performance of projects while working to ensure the ultimate success and acceptance of the Digital Strategy for the brand.
• Managing client’s Google analytics for measuring incremental impact in unique visitors, page views and funnel analysis.
• Successfully increasing client website visibility & traffic through Organic searches & SMO activities.
• Maintaining day-to-day contact with internal team for SEM, SEO, SMO & Media Buying Campaigns.
• Exceeding client’s expectation with high service & delivery quality.
• Breaking down "client briefs" for the team.
• Briefing the requirements and guidelines into clear actionable and providing possible solutions with content, creative & technical teams.
• Working closely with clients + internal team to plan and implement all online marketing campaigns including digital campaign collaterals.
• Track, analyze and summaries campaign results and progress.
• Monitoring resource productivity periodically to ensure high team efficiency and better turnaround times for project completion.
• Knowledge sharing with the internal team on the various innovations and campaigns that are being done across the industry.
• Team grooming and process implementation to ensure productivity and efficiency in the team.
• Resource allocation, billing, invoicing management, vendor coordination and tie ups to fulfill brand requirements.
• Generating business from fresh clients through research and clientele. Also, creating, maintaining and enhancing relationships with all clients.
• New Business Acquisition, instrumental in "Client Pitch & Acquisition" for high potential clients and continuously exploring new sales and marketing channels.
• Competitor Benchmarking, Researching and Strategic Inputs for monthly reviews on brands, thus contributing ideas to grow clients’ business.
• Monitoring the accounts throughout the life cycle for campaign performance, new business opportunities, client retention and nurturing.
• To service accounts after sales, maintain relation with existing clients and generate business through renewals.

Desired Skills:

· Must have 2-4 years of experience in similar profile.

· Knowledge of Digital Marketing is must.

· Creative thinking, analytical and problem solving.

· Strong interpersonal and Communication Skills.

· Ability to collaborate effectively.

· Ability to manage projects to successful completion, multi-task, and work within tight deadlines.

· Sound business acumen, strategic skills and negotiation skills.

· Excellent Communication skills in English

· The ability to relate to people is critical to outstanding customer service.

· Multiculturalism and Diversity.

· Artful Supervision and a Team Player.

· Should be a Therapists, psychologists, and counselors who must exhibit empathy to clients in need.

· Backbone of hiring process as to understand about the skills and qualifications that should be matched while selecting the future employee of the organization.

· Accountable for final quality, accuracy, schedule delivery & program goals.

· Subject matter expert in the field of a Digital Marketing Agency/ Hotel Industry.

· Effective people management to resolve conflicts between employees in a way that promotes collaboration and respect.

· Directing employees includes assigning tasks and establishing achievable goals. Set realistic deadlines that encourage progress.

· Knowing when to be flexible and when to act more firmly with direct team members.

· Effective Communication and people management skill that enables team members to work together in solving problems, brainstorming new ideas and adapting to new changes