Job Description
Job description
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
Fortune Change the World (2026)
CNBC Disruptor 50 List (2026, 2026, 2026)
Fortune Best Workplaces for Millennials (2026)
Fortune Best Workplaces in Health Care (2026)
TIME 100 Most Influential Companies (2026)
Fast Company Most Innovative Companies (2020, 2026)
Built In Best Places to Work (2026)
Fortune Best Workplaces NY (2020, 2021, 2026, 2026, 2026)
Great Place to Work certified (2020, 2021, 2026, 2026, 2026)
Fast Company Best Workplaces for Innovators (2026)
Built In LGBTQIA+ Advocacy Award (2026)
Maven is looking for a highly motivated and professional Client Success Director to join our Client Success team, with a specific focus on supporting our strategic accounts. The Client Success Director will be the main point of contact for our largest accounts (>20K eligible employees). This person will be on the front lines as a trusted advisor to our clients and a key consultative partner to our channel partnership teams. You will act as a strategic adviser, project manager and product expert to help our clients improve the benefits they reap from working with Maven's products and services.
This is a remote role open to candidates exclusively based in Seattle, WA or San Francisco, CA. Must be willing to travel frequently to clients onsite based in Seattle, WA.
As a Client Success Director at Maven, you will:
Lead a portfolio of very large employer clients and be the face of Maven for all client-related needs (expected book of business capacity of ~10 accounts)
Maintain high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores
Collaborate with client leadership, broker and consultant partners, and other internal and external stakeholders to unlock additional business opportunities within your portfolio
Serve as primary point of contact collaborating with cross-functional teams including product, engineering, data and marketing
Consult clients on ways to better support their working parents based on Maven's industry expertise and program resources
Convert clients into Maven advocates, leveraging their successes for references, case studies, blogs, etc.
Manage client issues and escalations, collaborating with partner teams such as member support, operations, analytics, product, and sales as required
Provide strategic analysis of member engagement performance and program metrics
Own communications to meet mutually agreed upon goals including but not limited to quarterly business reviews, external client meetings/events and other project plans
Serve as the voice of the client internally by bringing insights to enhance product development and program marketing efforts
We're looking for you to bring:
8+ years of experience in account management, customer success, or client services role in digital health, healthcare company, benefits or SaaS companies
Experience working with large employer clients (20,000+ employees) is required
Passion for healthcare and influencing organizational change
Track record of high client satisfaction ratings and proven renewal success
Ability to develop and grow relationships with clients, including VP and C-level executives
Strong interpersonal and verbal, written, and presentation skills, ability to communicate clearly and persuade, and influence internal and external stakeholders
Strong leadership skills and effective problem-solving abilities, with capacity to expand and lead a growing team if needed
Ability to prioritize and manage multiple tasks while holding yourself and others accountable for deadlines and deliverables
Possess analytical skills and strategic thinking- you're strong on both IQ and EQ
Experience in working with the full lifecycle of customer success post sales (implementation, adoption, product training, renewals, and account management)
Willingness to travel for key client meetings and participate occasionally in our NYC office for relationship building and key meetings (quarterly basis)
The base salary range for this role is $130,000-1+0,000 per year. This role is also eligible for variable compensation or bonus. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
This role requires active work authorization in the US.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits That Work For You
Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:
Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
Whole-self care through wellness partnerships
Hybrid work, in office meals, and work together days
16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for six months plus)
Annual professional development stipend and access to a personal career coach through Maven for Mavens
401K matching for US-based employees, with immediate vesting
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 10++/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, ****** orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.
An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
Fortune Change the World (2026)
CNBC Disruptor 50 List (2026, 2026, 2026)
Fortune Best Workplaces for Millennials (2026)
Fortune Best Workplaces in Health Care (2026)
TIME 100 Most Influential Companies (2026)
Fast Company Most Innovative Companies (2020, 2026)
Built In Best Places to Work (2026)
Fortune Best Workplaces NY (2020, 2021, 2026, 2026, 2026)
Great Place to Work certified (2020, 2021, 2026, 2026, 2026)
Fast Company Best Workplaces for Innovators (2026)
Built In LGBTQIA+ Advocacy Award (2026)
Maven is looking for a highly motivated and professional Client Success Director to join our Client Success team, with a specific focus on supporting our strategic accounts. The Client Success Director will be the main point of contact for our largest accounts (>20K eligible employees). This person will be on the front lines as a trusted advisor to our clients and a key consultative partner to our channel partnership teams. You will act as a strategic adviser, project manager and product expert to help our clients improve the benefits they reap from working with Maven's products and services.
This is a remote role open to candidates exclusively based in Seattle, WA or San Francisco, CA. Must be willing to travel frequently to clients onsite based in Seattle, WA.
As a Client Success Director at Maven, you will:
Lead a portfolio of very large employer clients and be the face of Maven for all client-related needs (expected book of business capacity of ~10 accounts)
Maintain high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores
Collaborate with client leadership, broker and consultant partners, and other internal and external stakeholders to unlock additional business opportunities within your portfolio
Serve as primary point of contact collaborating with cross-functional teams including product, engineering, data and marketing
Consult clients on ways to better support their working parents based on Maven's industry expertise and program resources
Convert clients into Maven advocates, leveraging their successes for references, case studies, blogs, etc.
Manage client issues and escalations, collaborating with partner teams such as member support, operations, analytics, product, and sales as required
Provide strategic analysis of member engagement performance and program metrics
Own communications to meet mutually agreed upon goals including but not limited to quarterly business reviews, external client meetings/events and other project plans
Serve as the voice of the client internally by bringing insights to enhance product development and program marketing efforts
We're looking for you to bring:
8+ years of experience in account management, customer success, or client services role in digital health, healthcare company, benefits or SaaS companies
Experience working with large employer clients (20,000+ employees) is required
Passion for healthcare and influencing organizational change
Track record of high client satisfaction ratings and proven renewal success
Ability to develop and grow relationships with clients, including VP and C-level executives
Strong interpersonal and verbal, written, and presentation skills, ability to communicate clearly and persuade, and influence internal and external stakeholders
Strong leadership skills and effective problem-solving abilities, with capacity to expand and lead a growing team if needed
Ability to prioritize and manage multiple tasks while holding yourself and others accountable for deadlines and deliverables
Possess analytical skills and strategic thinking- you're strong on both IQ and EQ
Experience in working with the full lifecycle of customer success post sales (implementation, adoption, product training, renewals, and account management)
Willingness to travel for key client meetings and participate occasionally in our NYC office for relationship building and key meetings (quarterly basis)
The base salary range for this role is $130,000-1+0,000 per year. This role is also eligible for variable compensation or bonus. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
This role requires active work authorization in the US.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits That Work For You
Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:
Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
Whole-self care through wellness partnerships
Hybrid work, in office meals, and work together days
16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for six months plus)
Annual professional development stipend and access to a personal career coach through Maven for Mavens
401K matching for US-based employees, with immediate vesting
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 10++/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, ****** orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.
💡 Quick Summary
Seeking a career-building opportunity? The Client Success Director, Strategic position is now open for candidates interested in the Work from home Jobs sector. This role in Seattle offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.