Job Description
Client Success & Growth Manager (CAM)
The Setup. For nearly 50 years, Skurla’s has been the POS (Point of Sale) engine behind Alaska’s local economy. We provide the total POS experience- hardware, the software, and the payment processing that keeps the lights on at your favorite local diner, the lines moving at the corner retail shop, and the taps flowing at the neighborhood brewery.
The Problem. National tech companies ship a box to Alaska, email a PDF, and call it "service." When a Friday night rush hits and a system goes down, a 1-800 number in another time zone isn't enough.
Our Solution. A real person. On the ground. On the customer's terms. We win the ground war in Alaska by being the partner the big guys can't be.
Where You Come In. If you are fresh out of college or early in your career, staring down corporate entry-level jobs that track your every minute and treat you like a cog in a machine, keep reading. We offer what they can't.
We need a Client Success & Growth Manager.
Let's be crystal clear about what this job is not. You are not an IT tech. You are not a dispatcher. You are not the call center rep fielding password resets from a frontline cashier. You are the VIP concierge and the big-picture strategist for local business owners.
The "Skurla's" Advantage (Why You Want This Job):
· The Masterclass: You won't be managed by a dashboard; you will be mentored by ownership. You'll get direct exposure to real business strategy, the EOS (Entrepreneurial Operating System) model, and high-level insights from national industry boards and executive leadership groups. This is an apprenticeship in how to run a successful B2B company.
· True Autonomy: We hire adults, and we treat you like one. You have a ton of control over how you interact with our customers. If a client prefers a text, text them. If they want you to come in for a coffee, you pour it. No micromanagement—just results.
· A Piece of the Action: You aren't just working for a salary. You are building a portfolio that pays you every single month.
Your Day-to-Day:
· The Defense (The Guardian & The Fixer): 20% of our customers drive 80% of our revenue. Your primary mission is to build an absolute fortress around that top 20%.
o Our main support line handles day-to-day glitches. But when a major issue sets a VIP customer off, you are the one they reach for.
o You don't fix the code yourself, but you take absolute ownership of the ball. You rattle the cages internally to make sure our tech team gets it done. You manage the timeline, handle the follow ups, and you personally deliver the good news when the fire is out.
· The Offense (The Builder): You use the deep trust earned from being in the trenches with these owners to grow the business.
o You spot the restaurant ready to upgrade to new techs or features. You guide clients through what works, what doesn’t, new systems, 3-year contract renewals, etc.
o You leverage our happiest customers to secure introductions to the new shop opening down the street, and in turn use your “trusted advisor” skill to bring them on a new customer.
Who You Are:
· An Empathetic Listener: When a business owner is stressed, you don’t panic or give them a slick sales pitch. You listen actively, understand their frustration, and provide a calming reassurance that you and the Skurla's team are going to help them fix it.
· A Genuine Communicator: You know Anchorage, and you sincerely enjoy connecting with local people. You can comfortably shift from shooting a quick, friendly text to a busy bar manager, to having a professional sit-down coffee with a retail owner. You meet people where they are and how they want.
· Organized & Reliable: You take pride in being the person who actually follows through. If you tell a customer you will check back in on Tuesday, you do it. You don't need to be an IT expert, but you need to be organized enough to track an issue from start to finish without dropping the ball.
· Hungry to Learn & Grow: You are looking for a place to plant your roots. You want to be mentored, you want to learn the nuts and bolts of how local businesses actually operate, and you want a career where your hard work and relationships directly build your income. More importantly, you want to build a future with a long term company.
The Compensation Structure: The "Sprint to Success"
Base Salary: $45,000 / year.
The Residual Engine (Uncapped): Your bonus structure is tied directly to real revenue. You earn a cut of the ongoing credit card processing residuals for any new business you generate. To be crystal clear, this percentage is based only on our net profit from their credit card processing, paid out monthly.
To help you build a "permanent raise" as fast as possible, we start you on the 5-Account Sprint:
Phase
Your Target
Your Payout
How it Works
The Sprint
Your First 5 Accounts
25% of the CC Residual Profit
We pay an aggressively high premium on your first five wins so you can quickly build a meaningful monthly residual check.
The Build
Account 6
& Beyond
15% of the CC Residual Profit
Once your foundation is set, you continue to earn a strong, ongoing percentage of every new account you bring in.
The Stack
Monthly Processing
Recurring
As your clients process and grow, your monthly residual income stacks and grows right alongside them.
The Perks & Benefits (Because Quality of Life Matters)
We want you to lay down roots and build a career here, which means taking care of you well beyond the paycheck.
The Essentials: Health, Dental, and Vision coverage built for smart money management. We offer an HSA-powered health plan (Health Savings Account) that keeps your monthly premiums low. Instead of throwing money into a void every month for coverage you might not use, you get to set aside, grow, and invest your healthcare dollars tax-free. Whatever you don't spend is yours to keep forever.
Time to Recharge: Solid Paid Time Off and Holiday Paid Time Off. Plus, you get your birthday off—go enjoy it.
Building for the Future: A Simple IRA retirement plan with a company match. You will also participate in our Company Incentive/Profit Plan, meaning when the company wins, you win right alongside us.
The Culture: We take our work seriously, but we don’t take ourselves too seriously. Expect a fun, vibrant environment with virtual "water cooler" hangouts, after-hours video gaming sessions, a healthy dose of puns and memes, and grilling out together on the last Friday of every month (weather permitting in Anchorage, of course).
The Nitty-Gritty
Base Pay: $45,000/year base + Uncapped Residuals & Commission.
Schedule: Full-time (~40 hours/week) with occasional overtime when a VIP needs us.
Location: Anchorage, AK. This is an in-office and in-the-field role (not remote). We offer common-sense flexibility when life happens, and the demands of the position, but we work together as a team in the trenches.
Travel: Occasional travel required to meet clients (including future rural Alaska trips).
Ready to build a career instead of just clocking in?
Email [email protected] with your resume.
Pay: From $45,000.00 per year
Benefits:
401(k)
401(k) 3% Match
Health insurance
Paid time off
Work Location: In person
The Setup. For nearly 50 years, Skurla’s has been the POS (Point of Sale) engine behind Alaska’s local economy. We provide the total POS experience- hardware, the software, and the payment processing that keeps the lights on at your favorite local diner, the lines moving at the corner retail shop, and the taps flowing at the neighborhood brewery.
The Problem. National tech companies ship a box to Alaska, email a PDF, and call it "service." When a Friday night rush hits and a system goes down, a 1-800 number in another time zone isn't enough.
Our Solution. A real person. On the ground. On the customer's terms. We win the ground war in Alaska by being the partner the big guys can't be.
Where You Come In. If you are fresh out of college or early in your career, staring down corporate entry-level jobs that track your every minute and treat you like a cog in a machine, keep reading. We offer what they can't.
We need a Client Success & Growth Manager.
Let's be crystal clear about what this job is not. You are not an IT tech. You are not a dispatcher. You are not the call center rep fielding password resets from a frontline cashier. You are the VIP concierge and the big-picture strategist for local business owners.
The "Skurla's" Advantage (Why You Want This Job):
· The Masterclass: You won't be managed by a dashboard; you will be mentored by ownership. You'll get direct exposure to real business strategy, the EOS (Entrepreneurial Operating System) model, and high-level insights from national industry boards and executive leadership groups. This is an apprenticeship in how to run a successful B2B company.
· True Autonomy: We hire adults, and we treat you like one. You have a ton of control over how you interact with our customers. If a client prefers a text, text them. If they want you to come in for a coffee, you pour it. No micromanagement—just results.
· A Piece of the Action: You aren't just working for a salary. You are building a portfolio that pays you every single month.
Your Day-to-Day:
· The Defense (The Guardian & The Fixer): 20% of our customers drive 80% of our revenue. Your primary mission is to build an absolute fortress around that top 20%.
o Our main support line handles day-to-day glitches. But when a major issue sets a VIP customer off, you are the one they reach for.
o You don't fix the code yourself, but you take absolute ownership of the ball. You rattle the cages internally to make sure our tech team gets it done. You manage the timeline, handle the follow ups, and you personally deliver the good news when the fire is out.
· The Offense (The Builder): You use the deep trust earned from being in the trenches with these owners to grow the business.
o You spot the restaurant ready to upgrade to new techs or features. You guide clients through what works, what doesn’t, new systems, 3-year contract renewals, etc.
o You leverage our happiest customers to secure introductions to the new shop opening down the street, and in turn use your “trusted advisor” skill to bring them on a new customer.
Who You Are:
· An Empathetic Listener: When a business owner is stressed, you don’t panic or give them a slick sales pitch. You listen actively, understand their frustration, and provide a calming reassurance that you and the Skurla's team are going to help them fix it.
· A Genuine Communicator: You know Anchorage, and you sincerely enjoy connecting with local people. You can comfortably shift from shooting a quick, friendly text to a busy bar manager, to having a professional sit-down coffee with a retail owner. You meet people where they are and how they want.
· Organized & Reliable: You take pride in being the person who actually follows through. If you tell a customer you will check back in on Tuesday, you do it. You don't need to be an IT expert, but you need to be organized enough to track an issue from start to finish without dropping the ball.
· Hungry to Learn & Grow: You are looking for a place to plant your roots. You want to be mentored, you want to learn the nuts and bolts of how local businesses actually operate, and you want a career where your hard work and relationships directly build your income. More importantly, you want to build a future with a long term company.
The Compensation Structure: The "Sprint to Success"
Base Salary: $45,000 / year.
The Residual Engine (Uncapped): Your bonus structure is tied directly to real revenue. You earn a cut of the ongoing credit card processing residuals for any new business you generate. To be crystal clear, this percentage is based only on our net profit from their credit card processing, paid out monthly.
To help you build a "permanent raise" as fast as possible, we start you on the 5-Account Sprint:
Phase
Your Target
Your Payout
How it Works
The Sprint
Your First 5 Accounts
25% of the CC Residual Profit
We pay an aggressively high premium on your first five wins so you can quickly build a meaningful monthly residual check.
The Build
Account 6
& Beyond
15% of the CC Residual Profit
Once your foundation is set, you continue to earn a strong, ongoing percentage of every new account you bring in.
The Stack
Monthly Processing
Recurring
As your clients process and grow, your monthly residual income stacks and grows right alongside them.
The Perks & Benefits (Because Quality of Life Matters)
We want you to lay down roots and build a career here, which means taking care of you well beyond the paycheck.
The Essentials: Health, Dental, and Vision coverage built for smart money management. We offer an HSA-powered health plan (Health Savings Account) that keeps your monthly premiums low. Instead of throwing money into a void every month for coverage you might not use, you get to set aside, grow, and invest your healthcare dollars tax-free. Whatever you don't spend is yours to keep forever.
Time to Recharge: Solid Paid Time Off and Holiday Paid Time Off. Plus, you get your birthday off—go enjoy it.
Building for the Future: A Simple IRA retirement plan with a company match. You will also participate in our Company Incentive/Profit Plan, meaning when the company wins, you win right alongside us.
The Culture: We take our work seriously, but we don’t take ourselves too seriously. Expect a fun, vibrant environment with virtual "water cooler" hangouts, after-hours video gaming sessions, a healthy dose of puns and memes, and grilling out together on the last Friday of every month (weather permitting in Anchorage, of course).
The Nitty-Gritty
Base Pay: $45,000/year base + Uncapped Residuals & Commission.
Schedule: Full-time (~40 hours/week) with occasional overtime when a VIP needs us.
Location: Anchorage, AK. This is an in-office and in-the-field role (not remote). We offer common-sense flexibility when life happens, and the demands of the position, but we work together as a team in the trenches.
Travel: Occasional travel required to meet clients (including future rural Alaska trips).
Ready to build a career instead of just clocking in?
Email [email protected] with your resume.
Pay: From $45,000.00 per year
Benefits:
401(k)
401(k) 3% Match
Health insurance
Paid time off
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Client Success & Growth Manager (CAM) position is now open for candidates interested in the Back Office Jobs sector. This role in Anchorage offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
