Job Description
Agency-side | Ecommerce & Shopify
The Opportunity
We’re partnering with a well-established ecommerce and Shopify-focused agency to find a Client Success Manager who can own client relationships and delivery end to end.
This role sits at the intersection of client management, project delivery, and ecommerce growth. You’ll be responsible for ensuring projects and retainers are delivered on time, on budget, and to a high standard, while proactively guiding clients toward commercial outcomes.
What You’ll Be Doing
Owning multiple client projects and retainers simultaneously
Acting as the main point of contact for clients, from discovery through delivery
Translating client goals into clear scopes, timelines, and delivery plans
Coordinating designers, developers, and internal teams to keep work moving
Establishing and tracking milestones, budgets, and delivery health
Driving ecommerce growth initiatives across CRO, AOV, retention, and revenue
Maintaining accurate project status in project management tools
Partnering with leadership on budget oversight and delivery improvements
Continuously improving internal processes and ways of working
What We’re Looking For
3+ years’ experience in a digital or ecommerce agency environment
Strong project and client management capability
Hands-on experience delivering web and digital projects
Shopify and ecommerce platform exposure
Solid understanding of UX, design principles, and web technologies
Confident stakeholder management and clear client communication
Strong attention to detail and ability to juggle competing priorities
Comfortable translating business requirements into practical solutions
Nice to Have
Project Management certification or equivalent industry experience
Exposure to social, digital, or performance strategy
Why This Role
High level of client ownership and visibility
Strong collaboration with delivery, design, and leadership teams
Opportunity to influence how projects are delivered, not just manage them
Work with ecommerce brands focused on growth, not just output
The Opportunity
We’re partnering with a well-established ecommerce and Shopify-focused agency to find a Client Success Manager who can own client relationships and delivery end to end.
This role sits at the intersection of client management, project delivery, and ecommerce growth. You’ll be responsible for ensuring projects and retainers are delivered on time, on budget, and to a high standard, while proactively guiding clients toward commercial outcomes.
What You’ll Be Doing
Owning multiple client projects and retainers simultaneously
Acting as the main point of contact for clients, from discovery through delivery
Translating client goals into clear scopes, timelines, and delivery plans
Coordinating designers, developers, and internal teams to keep work moving
Establishing and tracking milestones, budgets, and delivery health
Driving ecommerce growth initiatives across CRO, AOV, retention, and revenue
Maintaining accurate project status in project management tools
Partnering with leadership on budget oversight and delivery improvements
Continuously improving internal processes and ways of working
What We’re Looking For
3+ years’ experience in a digital or ecommerce agency environment
Strong project and client management capability
Hands-on experience delivering web and digital projects
Shopify and ecommerce platform exposure
Solid understanding of UX, design principles, and web technologies
Confident stakeholder management and clear client communication
Strong attention to detail and ability to juggle competing priorities
Comfortable translating business requirements into practical solutions
Nice to Have
Project Management certification or equivalent industry experience
Exposure to social, digital, or performance strategy
Why This Role
High level of client ownership and visibility
Strong collaboration with delivery, design, and leadership teams
Opportunity to influence how projects are delivered, not just manage them
Work with ecommerce brands focused on growth, not just output
💡 Quick Summary
Seeking a career-building opportunity? The Client Success Manager position is now open for candidates interested in the Health Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
