Job Description
End-to-End Event Management – Plan, coordinate, and execute roundtable events, ensuring seamless logistics and on-site delivery.
Client Onboarding & Relationship Management – Manage onboarding for new and returning clients, maintain strong relationships, and ensure ongoing engagement via email and Teams presentations.
Venue & Logistics Coordination – Source venues, create run-sheets, and oversee all logistical details to deliver high-quality events.
Stakeholder & Communication Management – Coordinate with internal teams, speakers, and clients via email, Outlook calendars, and briefing calls to align expectations and deliverables.
Project Tracking & Reporting – Provide weekly updates, manage deadlines, and track progress to ensure timely and efficient event execution.
Cross-Team Collaboration – Work closely with Sales, Data, and Delegate Acquisition teams to ensure alignment and smooth execution of events.
CRM & Systems Management – Maintain and update workflows in HubSpot, Salesforce, ClickUp, OneDrive, and ARC to optimise project tracking.
Budget & Financial Oversight – Ensure roundtable events stay within budget and report financial details to the accounts team.
On-Site Event Execution – Independently manage roundtable events, including interstate travel as needed, ensuring a seamless experience.
Post-Event Analysis & Continuous Improvement – Gather feedback, analyse event success, and implement process enhancements for future improvements.
Process Innovation & Efficiency – Identify and implement new ways to enhance ADAPT’s event processes, workflows, and overall operational efficiency.
Personal & Professional Growth – Invest in continuous learning, relationship-building, and refining best practices to maximise personal and team impact.
Skills & Experience You Will Need:
Ownership & Autonomy – Take full accountability for tasks, responsibilities, and event execution, including independently managing onsite events.
Client-Centric Approach – Build strong relationships, manage expectations, and deliver exceptional customer service to delight clients.
Strong Communication & Presentation Skills – Proactively and clearly engage with stakeholders, confidently deliver presentations, and ensure seamless collaboration.
Highly Organised & Detail-Oriented – Maintain a structured approach to work, ensuring accuracy, thorough execution, and effective time management.
Multitasking & Deadline Management – Efficiently handle multiple tasks and events with competing deadlines, maintaining focus and prioritisation.
Growth Mindset & Curiosity – Actively seek self-improvement, contribute ideas, and embrace learning opportunities for both personal and team growth.
Problem-Solving & Positive Attitude – Approach challenges with professionalism, adaptability, and a solution-focused mindset.
Tech-Savvy & Adaptable – Quickly learn and navigate multiple platforms, suggesting tools or software to enhance efficiency and streamline workflows.
Open-Minded & Coachable – Embrace constructive feedback and actively contribute to a culture of continuous improvement
Client Onboarding & Relationship Management – Manage onboarding for new and returning clients, maintain strong relationships, and ensure ongoing engagement via email and Teams presentations.
Venue & Logistics Coordination – Source venues, create run-sheets, and oversee all logistical details to deliver high-quality events.
Stakeholder & Communication Management – Coordinate with internal teams, speakers, and clients via email, Outlook calendars, and briefing calls to align expectations and deliverables.
Project Tracking & Reporting – Provide weekly updates, manage deadlines, and track progress to ensure timely and efficient event execution.
Cross-Team Collaboration – Work closely with Sales, Data, and Delegate Acquisition teams to ensure alignment and smooth execution of events.
CRM & Systems Management – Maintain and update workflows in HubSpot, Salesforce, ClickUp, OneDrive, and ARC to optimise project tracking.
Budget & Financial Oversight – Ensure roundtable events stay within budget and report financial details to the accounts team.
On-Site Event Execution – Independently manage roundtable events, including interstate travel as needed, ensuring a seamless experience.
Post-Event Analysis & Continuous Improvement – Gather feedback, analyse event success, and implement process enhancements for future improvements.
Process Innovation & Efficiency – Identify and implement new ways to enhance ADAPT’s event processes, workflows, and overall operational efficiency.
Personal & Professional Growth – Invest in continuous learning, relationship-building, and refining best practices to maximise personal and team impact.
Skills & Experience You Will Need:
Ownership & Autonomy – Take full accountability for tasks, responsibilities, and event execution, including independently managing onsite events.
Client-Centric Approach – Build strong relationships, manage expectations, and deliver exceptional customer service to delight clients.
Strong Communication & Presentation Skills – Proactively and clearly engage with stakeholders, confidently deliver presentations, and ensure seamless collaboration.
Highly Organised & Detail-Oriented – Maintain a structured approach to work, ensuring accuracy, thorough execution, and effective time management.
Multitasking & Deadline Management – Efficiently handle multiple tasks and events with competing deadlines, maintaining focus and prioritisation.
Growth Mindset & Curiosity – Actively seek self-improvement, contribute ideas, and embrace learning opportunities for both personal and team growth.
Problem-Solving & Positive Attitude – Approach challenges with professionalism, adaptability, and a solution-focused mindset.
Tech-Savvy & Adaptable – Quickly learn and navigate multiple platforms, suggesting tools or software to enhance efficiency and streamline workflows.
Open-Minded & Coachable – Embrace constructive feedback and actively contribute to a culture of continuous improvement
💡 Quick Summary
Seeking a career-building opportunity? The Client Success Manager, Private Events position is now open for candidates interested in the Remote Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
