Job Description:

We are looking for a Client Support Assistant to join our team at BYJU'S, a leading educational technology company based in Kolkata, West Bengal. This is a full-time position that can be done remotely from your own home. As a Client Support Assistant, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products and services.

Responsibilities:
- Responding to client inquiries via phone, email, and chat in a timely and professional manner
- Troubleshooting technical issues and providing solutions or escalating to the appropriate team member
- Assisting clients with placing orders, processing payments, and navigating our online platform
- Following up with clients to ensure their needs have been met and addressing any unresolved issues
- Collaborating with other team members to improve the overall client experience and achieve department goals
- Maintaining accurate records of client interactions and transactions in our CRM system
- Proactively identifying opportunities to upsell or cross-sell additional products or services to clients

Requirements:
- At least 2 years of experience in a customer service or client support role
- Independent and resilient personality traits
- Strong analytical skills and the ability to problem solve effectively
- Excellent people management skills and the ability to build rapport with clients
- Proficiency in using CRM software and other customer service tools
- Excellent verbal and written communication skills
- Ability to work independently and meet deadlines consistently

Benefits:
- Disability insurance
- Dental insurance
- Free food during work hours

Working Environment:
At BYJU'S, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing the highest level of customer service and support to our clients.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement:
BYJU'S is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, ****** orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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