Job Description
We are a rapidly growing software company and are looking for a Client Support Executive who has expertise in servicing and building client relationships for web-based applications.
· As a Client Support Executive, the individual will be to interact with users through a series of actions and answer all queries, resolve issues via chat.
Individuals will work in conjunction with User support, Project Management, Development, and Quality Assurance teams to make sure that what was sold gets delivered, work with all internal departments until completion and roll out.
Responsibilities:
· Handling live chats and emails of multiple clients, calling customers as and when required (4-5 calls/day).
· Document, track and communicate client’s issues/needs/feedback
· Escalate high impact issues immediately and ensures all impacted parties are aware of such issues and their impacts
Providing a recommendation to management towards continuous process and product improvements
Qualifications:
· Minimum 2 years work experience in a client-facing role and chat support.
· Great verbal and written communications; communicate clearly and effectively with US clients.
· Should be swift in a typing speed
· Good analytical and problem-solving skills
· Ability to work in a high-pressure delivery-oriented team environment
· Ability to multitask and manage many complex tasks simultaneously
Must be a good team player
Job Type: Full-time
Salary: ₹15,000.00 - ₹28,000.00 per month
Benefits:
Health insurance
Life insurance
Paid time off
Shift:
Night shift
Rotational shift
US shift
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work: 2 years (Preferred)
· As a Client Support Executive, the individual will be to interact with users through a series of actions and answer all queries, resolve issues via chat.
Individuals will work in conjunction with User support, Project Management, Development, and Quality Assurance teams to make sure that what was sold gets delivered, work with all internal departments until completion and roll out.
Responsibilities:
· Handling live chats and emails of multiple clients, calling customers as and when required (4-5 calls/day).
· Document, track and communicate client’s issues/needs/feedback
· Escalate high impact issues immediately and ensures all impacted parties are aware of such issues and their impacts
Providing a recommendation to management towards continuous process and product improvements
Qualifications:
· Minimum 2 years work experience in a client-facing role and chat support.
· Great verbal and written communications; communicate clearly and effectively with US clients.
· Should be swift in a typing speed
· Good analytical and problem-solving skills
· Ability to work in a high-pressure delivery-oriented team environment
· Ability to multitask and manage many complex tasks simultaneously
Must be a good team player
Job Type: Full-time
Salary: ₹15,000.00 - ₹28,000.00 per month
Benefits:
Health insurance
Life insurance
Paid time off
Shift:
Night shift
Rotational shift
US shift
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work: 2 years (Preferred)
💡 Quick Summary
Seeking a career-building opportunity? The Client Support Executive position is now open for candidates interested in the MIS Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
