Client Support Executive

Call to HR for Appointment @ Akash ++1 75++, 810, 837

Its is a Platform as a Service that allows consumer lending companies to significantly reduce their risk on 'New to Credit' customers. We allow the lender to give out unsecured loans, at a lower risk, by allowing borrowers to present their newly purchased or existing Smartphone as collateral. We are live in India, South-East Asia, Kenya, Tanzania & LATAM, thus far over our clients have secured over 800k loans on the platform in the last 12 months, amounting to a loan value of around USD +2 Million. We currently have operating offices in Dubai, Gurgaon, and Singapore. The primary development center is in Gurgaon, India.

Mandatory Condition for Applying-
Joining Period must be more than 10 Days
Process: Customer service or Tele sales
Position Title: Associate Sales Consultants
Reports to: Team Leader
Function: Operations
Location: Gurgaon, Haryana, India
Applicant Eligibility: Graduates/Post-Graduates/MBA (Preferred) with 1-4 year of experience in BPO can apply for a better salary & Future.

Job Description

· JOB DESCRIPTION

· POSITION – Associate - Customer Delight

· ROLE – Individual Contributor

· DIVISION/VERTICAL – Customer Success

· LANGUAGE REQUIRED – English + Hindi/Tamil/Kannada/Spanish

· WORK LOCATION – Suncity Success Tower, Sector 65, Gurugram

· WORKDAYS – 6 days’ Work from Office (Rotational Week-offs)

· SHIFT TIMINGS – 08:00 am to 08 pm

· QUALIFICATION – Any Graduate

· SALARY PACKAGE – 3.8 – 4 LPA (including a 6% variable)

· NOTICE PERIOD – Immediate Joiners only

RESPONSIBILITIES

· Listening to our B2B Customer’s concerns and handling product related complaints or queries on TAT basis.

· Contribute ideas to resolve customer problems to improve productivity.

· Maintain and update customer documentation as needed.

· Handle customer complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.

· Actively listen to the concerns with a Solution Oriented approach.

· Manage transactions over CRM. KEY REQUIREMENTS

· Must have 0 - 3 years of experience required in any Technical Support Process or

role i.e., Customer Service, preferably with an IT Consulting or training company.

· Active Listener.

· Must be proficient in any of the above-mentioned languages along with English.

· TAT oriented approach.

· Good working knowledge with Microsoft Excel or Microsoft Suite.

· Excellent communication and interpersonal skills.

· PERKS & BENEFITS

· Performance Linked Incentives

· OT Benefits

· Flexible Working Hour

· Medical Benefits

· Upskilling the feeling

· Exciting work culture

Job Type: Full-time

Salary: ₹16,35+.33 - ₹23,000.00 per month

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