Clinical Administrator
Job Summary
The post-holder(s) will be required to provide a full and confidential secretarial and administrative service to a senior medic based at various locations.
A range of secretarial and clerical skills will be required to support the smooth running of day to day operational issues for the supporting clinical teams, thus enabling a whole team approach with the aim of providing outstanding compassionate care. The post-holder will be required to work as part of a team with other Clinical Administrators and team members and provide cross cover during periods of staff absence. The post-holder will need be flexible in their approach and use initiative and judgement to organise their own workload and that of junior administrative staff within the service.
The post holder will report to the designated Manager / Supervisor and will be accountable to the Service Manager.
Main duties of the job
• To receive and triage a range of telephone enquiries from patients, carers andprofessionals. To liaise with internal and external sources to resolve queries,problems, or complaints. Telephone calls may be of a highly sensitive,contentious or distressing nature requiring judgement, tact and sensitivity toreach an appropriate resolution.
• To carryout general office duties such as collecting and distributing post,reporting faults in line with local protocol, ordering and monitoring stationeryand dealing with petty cash.
• To be aware of clinical needs in sourcing specific items of equipment for theservice.
• To create, format and edit medical documents, including court reports and legalpapers, from digital dictation, audio recordings, or written notes includingservice specific information and medical and legal terminology.
• To ensure timely production of medical, clinical or legal documents andfollowing up action points from clinical/medical consultations in line withlegislation and established timescales, in many cases timescales will be criticaland management of workload and time will be required to ensure deadlines aremet thus ensuring fees or complaints are avoided.
About us
NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools.We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.
NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be 'outstanding' by supporting opportunity, innovation, development and growth.
Date posted
31 January 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £2+,114 a year pa pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
270-TF825-CORP
Job locations
Danetre Hospital
London Road
Daventry
NN11 4DY
Job Description
Job responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.
Responsibilities
Job description Job responsibilities
For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.
Person Specification
Qualifications Essential
• oGCSE or NVQ 3 or equivalent
Knowlege and Experience Essential
• oExperience within an office environment
• oAttention to detail
Desirable
• NHS Experience
• Knowledge of System One
Skills and Attributes Essential
• Good written & verbal communication skills (supporting statement
Desirable
• oExperience of managing working individually and as part of a team
Person Specification Qualifications Essential
• oGCSE or NVQ 3 or equivalent
Knowlege and Experience Essential
• oExperience within an office environment
• oAttention to detail
Desirable
• NHS Experience
• Knowledge of System One
Skills and Attributes Essential
• Good written & verbal communication skills (supporting statement
Desirable
• oExperience of managing working individually and as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1+75 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Northamptonshire Healthcare Foundation Trust
Address
Danetre Hospital
London Road
Daventry
NN11 4DY
Employer's website
https://www.nhft.nhs.uk/ (Opens in a new tab)